Testimonials
We pride ourselves on our customer service!
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Had an urge for some nostalgia, I sold my last board 10 years ago and want to get back into longboarding with my daughter and vandem delivered! Perfect customer service & excellent next day delivery service! Will be ordering again, stoked on my new set up!
- Ethan Whittaker, April 15, 2021
Product ordered: Landyachtz Tugboat UV Bengal White / Purple Cruiser Board
Great shop, advice, service and gear. My 6 year old shouted "YES! My gear has arrived!" And now we're love skating together. Great family time! Can't wait for Christmas!
- Owen Lewis, April 15, 2021
Just received my longboard from Vandem and its absolutely fantastic. It's my first ever board, I love it. They were super quick and friendly to respond to any messages I sent with questions through WhatsApp and sent out my order in record time. Will definitely continue to order things in the future from them - and highly recommend Vandem to everyone. Thank you very much for your help and advice and my beautiful new longboard!
- Ilse Steele, April 13, 2021
Super helpful and friendly staff. Was contacted by Adam when an item I had ordered wasn't in stock and was given very helpful advice to help me choose another product. Will buy from them again.
- Ruby Button, April 08, 2021
Great store, staff were super helpful and gave great advice over the phone and delivery was super fast - less than 24 hours after I ordered! Definitely would order from here again!
- Ferry B, April 07, 2021
Product ordered: Loaded Bhangra V2 Dancing Deck
Look no further for top quality stock, service and delivery
Had a very mild mix up with stock of one of my orders which was almost entirely out of their control but after a quick call with Adam from vandem we had everything sorted out in no time and I finished the call with the item replaced and happier than I was when I went in, despite the bad news.
Unrivaled customer service, my go to for skate supply
Thanks again to the Vandem team!!
- James Syms, April 06, 2021
Brilliant! Really helpful advice and top guys. Even filmed themselves doing an ollie on the board I was considering to prove it was possible. Only downside is that their ollie was far superior to mine!
- Joe Ravenhill, March 30, 2021
Bought a set of Fat Free 65mm from them on sale and I can't be happier. Will definitely buy again from these guys
- Enrico C, March 24, 2021
Product ordered: Orangatang Fat Free 65mm Longboard Wheels
Really great guys. Threw in some extra stickers 10/10 service
- Owen McCarney, March 22, 2021
Product ordered: Bones Big Balls Bearings
Rang for advice on a deck for surfskate and crossover. Brilliant advice from Adam and some points to think on in future. Purchased the Lush throttle and was delivered in less than 24 hrs in eco super protective packaging. Cool guys, amazing service!!
- Monoed, March 18, 2021
Brilliantly helpful and great selection of quality boards and parts. Bought a Lush Freebyrd Lopro then upgraded the wheels. Adam guided me through the wheel choice and answered my many emails. The result was Orangatang Orange 80a Caguama 85mm wheels which gave me the great rolling experience I was looking for. Highly recommended shop. My online experience was superb. Delivery super quick and free stickers!
- Jef Lofts, March 12, 2021
Best Service! ADAM you are the best! Got best quality sliding gloves for the best price! I am in love with them and feel very loyal to this store from one experience!
- Victoria Rosenhahn, March 08, 2021
Product ordered: Lush Longboards Freeride Gloves - Black
What an epic company - really knowledgeable and genuine. Adam is a legend. I'm new to the skating world but he gave me loads of great advice and I'm so so happy with the Lush Nomad board. Plastic free packaging as well which is amazing. Would give 6 stars if I could! 👊
- Ellie Stones, March 04, 2021
Super helpful when I had some queries about which hardness of wheels I wanted. Really friendly, just a nice experience in general dealing with them. Hyped to give them a visit at some point when we get back to normal. Cheers guys
- Cameron Besant, March 04, 2021
Product ordered: Orangatang In Heat 75mm Longboard Wheels
Great store, super fast friendly service from fellow skaters , what more do you need, job done, would recommend 100%
- Nigel Murgatroyd, March 01, 2021
Product ordered: Lush Longboards GT Race Gloves
Great experience, really friendly and helpful. Fast shipping and the board was well packed. First time long boarder, but born again from skating street a long time ago. Advice on the website, telephone and WhatsApp guided me towards a Lush Nomad, which I’m super happy with.
- Pete Robson, February 24, 2021
After being totally bamboozled by all the dodgy Amazon-affiliate "best longboard for beginners" lists all over the internet, the Vandem website was a breath of fresh air. Highly recommend that you support these folks, and I'll be getting all my future gear from here for sure!
- Ellen B, February 15, 2021
Adam was extremely helpful and knowledgeable, and above all patient with me and my lack of correct terminology. I am new to skateboarding and he took me through everything I needed to know about maintaining my existing board and what I should look for in my new board. He was very empathetic and able to translate my needs to practical ideas and recommendations.
- Stephen Davis, February 10, 2021
Product ordered: Sabre Built-In Labyrinth Bearings
Amazing service and advice! Adam is extremely nice and definitely knows how to help you find what's best. Very happy with my new cruiser! Cherry on the cake : sustainable packaging, fast delivery and a nice note.
- Sybil Willemet, February 08, 2021
Many online and physical shops that sell skate stuff are run by people who don't know anything about skating - they don't care about the hobby or how you're enjoying it, they just see it as a sale. Vandem is a different story. Vandem is a company run by actual skaters who are passionate about the hobby and want you to enjoy it too. When I was new to the hobby I called up and spoke to a very helpful and knowledgeable gentleman who helped me find the right board for me down to every specific part. Whenever a friend of mine says they want to get into longboarding, Vandem is the first place I tell them to look. When they say they've seen some cool looking longboards on amazon, I slap them and Vandem is the first place I tell them to look.
- Josh Gould, February 05, 2021
Product ordered: Sabre Built-In Labyrinth Bearings
I got my first longboard from this shop. I learned a lot of useful info this web . The despatch was very fast and order arrived on time. The outer package had been damaged, but the board itself had been packed very well and it's safe.
- Na Q, January 29, 2021
I'm a big fan of Vandem Longboards as they are probably one of the best businesses I've ever dealt with regarding customer service etc. I used to skate loads ("normal boards") through my teenage years and now in my early 30's I really wanted to get back on a board but not necessarily throwing myself down sets of stairs or rails anymore and finding myself in A&E like I used to do every once in a while! During the first lockdown I thought it was the perfect time to get back into it but didn't know the first thing about longboards. I used the WhatsApp link to contact Vandem which is super easy asking advice on boards, within minutes I got back loads of information and was told to give them a call anytime if I needed more. I ended up purchasing a Lush Freebyrd Lo-Pro elite on their recommendation and I couldn't have been more pleased with the build as it's a quality build that's great to skate. I have used it every other day since and love it and have since gone on to purchase the Lush slide gloves they exchanged no problem when I needed a slightly bigger size. I've become slightly obsessed with longboarding now and already eyeing up a couple of different boards I would like to add to my collection shortly. My two young kids also like skating so no doubt will need boards of their own in the future and I wouldn't go anywhere else for my skating needs! Vandems website and Facebook page is amazing with loads of advice and info and loads of cool updates! Lastly they are a cool independent business with a great ethos about reducing their environmental impact and nothing comes packaged with any plastic etc. Vandem are the guys to go with as you'll always get unbeatable customer service and great quality products. 👍
- Alex Barnes, January 27, 2021
Product ordered: Lush Longboards Freeride Gloves - Black
Always helpful, informative and reliable. Thanks!
- Bruno Clements, January 25, 2021
I have been using these guys for a while now and it has always been a 5 star experience. Really personal level of customer service. No hard sell, just a sincere desire to help. Spot on advice based on experience. Cannot recommend them enough. Super fast delivery too. Whatever you need, whatever your experience level, this is the place to go
- Richard, January 11, 2021
Absolutely awesome set of trucks and wheels for my long board. Increase the ride of my board ten fold. Really helpful staff as well.
- Henry Steele, January 11, 2021
Product ordered: Sabre Trucks boltset
These guys know there stuff! Would not shop anywhere else, top customer service and speedy deliveries, next on my list to buy is the throttle x flex board and cannot wait. 100% recommend this shop 👌
- Hannah Watson, January 11, 2021
Excellent service, great advice, fast dispatch, superb website. Oh and the boards are awesome too!
- John Harris, January 11, 2021
Amazing delivery, exactly when they said, zero plastic, just waiting they open again for pop up. And yes, thanks for the free stickers and nice "grip it n' rip it" from Adam. you make my day, i'll buy all my equip here. Merry Christmas guys
- Dani Baena, January 11, 2021
Product ordered: Vandem 11'' Skateboard / Longboard Griptape
Excellent customer service and products! I can’t wait for the new release!
The website is second to none. A huge range of boards, accessories and all the extra fun bit you may need, but the articles are Fantastic and Informative!
There’s a section of tutorials and How-To’s
Topics like: what board to choose, how to clean bearings, truck difference, the best wheels.
I have recently just brought Lush slide gloves and they are the best quality I have seen!!
The service you receive is honestly the best if you have any issues they are available on WhatsApp for assistance!
Thank you so much!!
- Tom Knight, December 21, 2020
Product ordered: Lush Longboards Freeride Gloves - Black
Freebyrd Lo-Pro: Turns beautifully, feels stable, concave in the deck is comfortable and holds feet nicely, the wheels are fast and able to roll well over relatively rough surfaces and looks great. Very fast and friendly service. Extremely happy with purchase, highly recommended.
- Mark Saville, December 21, 2020
Wonderful! So helpful and I LOVE my longboard. Thanks Adam!
- Siobhan Hewlett, December 21, 2020
Excellent customer service.
Ordered some bits and pieces and missed the Christmas postage cut off date. Got a call, they explained the situation and couldn’t have been more helpful.
Also their website is second to none. A huge range of boards, accessories and all the other bits you might need, but the articles are BRILLIANT. For a total beginner like me, these articles are a godsend.
There’s a whole section of tutorials and How-To’s
Topics like: what board to choose, how to clean bearings, how to repair shoes!!
Thank you so much!!!
- Helen Hall, December 18, 2020
Product ordered: Vandem Value Skate Bearings - ABEC 5
Started skating two months ago. Adam was super helpful advising me on my first board and has helped me with a few issues since. I have made a number of board purchases since and the service is unbelievably good. 100% recommend. Legends.
- Neill Brauders, December 10, 2020
I must have called Adam up at least 4 times to get his advice on how to set up a longboard that I was "hoping" to buy for my daughter—probably dumb questions such as will it take my weight if I jumped on it, are the wheels large enough for what my daughter wants to do, to what type of bolts and length of bolts I should choose! Adam's advice on choice of components, maintenance and setup, were spot on. His knowledge and clear enthusiasm for skateboarding gave me the confidence to buy from Vandem. The Vandem website also has superb in-depth information for newbies like me. Even though the deck my daughter wanted had sold out—I purchased elsewhere to get in time for Christmas—I didn't consider buying the other components from anywhere else. Vandem's pricing was competitive and more importantly the service and advice was second to none. Adam offered to put together the bearings, wheels and truck so it was one less thing for me to worry about (which I took him up on). He even phoned me the day before (Friday late afternoon) to keep me informed that delivery should arrive on Monday. As it turned out, it arrived the next morning! Everything well packaged and included free washers that are not normally part of the components but Adam advised would protect the deck—it would have been how he would set up the board if it was his. Vandem will be my default for anything Skateboard and longboard related. Great service and cannot recommended highly enough.
- CK, December 07, 2020
Very impressed with Vandem, a very informative website for a complete novice and made my decision to buy a decent board for my Son so much easier. Goodbye Amazon hello Vandem.
- Richard Jackson, December 01, 2020
Ordered a pair of Lush slide gloves, Tuesday morning, order was confirmed and shipped the same day! Arrived the next day! Incredible service! Loving the plastic free packaging and the hand signed invoice was a nice touch. 300000000% shopping here again, can't wait to get down and visit the store.
- Oliver Tom, November 26, 2020
Had no clue what Longboard to buy my daughter for Christmas, luckily enough I stumbled upon the Vandem website, which had a good write up on a beginners guide to Longboarding. So, I emailed the shop and asked a load of dumb novice questions, the patients and detailed response from Adam was second to none. I ordered the Lush Freebyrd Lo-pro, which I have to say looks absolutely MINT! Can't wait for my daughter to see it. To sum things up, you get what you pay for, this shop, from my experience has outstanding communication, super quick delivery, quality items, which are built around excellent customer service! Thank you guys, will post some pics up later.
- Paul Daniel, November 24, 2020
Good stuff. Adam very helpful. Cheers.
- Andreas, November 23, 2020
I ordered a Lush Legend X-flex elite complete after receiving an email notification that they were back in stock (the email notification worked - yay! - some companies don't actually follow up!) and it arrived really quickly. The free bearing lube was a great addition and thank you also for the free DVD! Overall the Vandem site really helped me make my choice of which longboard to buy as a beginner, the help articles are invaluable. This shop is clearly run by people who really know their stuff and care about helping you buy what you need to have the best time possible, rather than just making a quick buck. Thank you!
- Beatrix Daniel, November 02, 2020
Ordered a board online and the delivery came after one working day. It was packaged really well and I love the complimentary DVD, wasn't expecting that! The signed packing list was a nice touch from Adam :) thanks for the awesome no fuss service 😁
- Matthew Rosete, November 02, 2020
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These guys are awesome! They're always happy to chat and give good advice on all things longboard. They carry a great range of boards, and they're customer service is spot on! Massive, totally stoked, double thumbs up!!!
The passion these guys have for longboarding is evident from the get go. Their website has tonnes of information for those getting started, and their passion directly translates to awesome customer service to!
I ordered my new board at 1330 Wednesday, and it was with me, ready to shred by 1430 the next day, with a load of free goodies to boot! ( Thanks Adam!).
You won't find anything like this on Amazon!!, Viva La Vandem!
- Brett D, October 30, 2020
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These guys are awesome! They're always happy to chat and give good advice on all things longboard. They carry a great range of boards, and they're customer service is spot on! Massive, totally stoked, double thumbs up!!!
- Howard McAlpine, October 26, 2020
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I have been speaking to Adam since my first enquiry a few months back, my new longboard was despatched yesterday once Adam had managed to source all the components due to the mad world we are currently living in, I have to say this is one of the best customer experiences I have ever had, Adam has been superb from start to finish & I have no doubt that when my board arrives I am going to be stoked. Thank you so much Adam, you are a star. Anyone thinking of anything board related, check these guys out, it doesn't get better than this.
- Zak New, October 09, 2020
Awesome crew. Been using this shop for years. Great advice, great products, great prices.
- Tim Hunter, October 06, 2020
Liquid error (templates/blog line 189): Exceeded maximum number of unique handles for all_products.I struggled to find the right board in all the shops in London. I really liked how they positioned themselves apart from the flock of shops in their video. Adam was super delightful to sound check my requirements and his customer service was second to none. Supporting small businesses is really key now to our the growth fo economy.
- Simon Sacks, October 02, 2020
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Recently moved to the seaside and felt it was time to invest. As a complete beginner I was directed towards the Lush Freebyrd. And OMG I love it, best thing I’ve bought in ages. After a day of going up and down the corridors in halls, and now cruising around outside I love it, who needs to walk right? Cannot thank Adam and everyone enough for all their help
- Chazza, September 29, 2020
Very patient, knowledgeable, and helpful service by phone email and post. Adam was able to answer my slightly inarticulate questions and help me upgrade to a lovely longboard suitable to my ever increasing age. Delivered safely within 16 hours on a Saturday, all for free and in plastic free packaging. Very impressive all-round experience. Thanks very much.
- Richard Rose, September 28, 2020
Fair price and free next day delivery. Item was in perfect condition and in plastic free packaging. Perfect service and will be my go to in the future.
- Cam Avant, September 28, 2020
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Great guys with great knowledge and always happy to help A* service and products, you will not be disappointed.
- dantheman81811, September 23, 2020
First time buying a board after wanting one for years and couldn't be happier. Amazing service and a plus for eco-conscious packaging!
- Sal Ahmed, September 17, 2020
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