We pride ourselves on our customer service!
First time buying a board after wanting one for years and couldn't be happier. Amazing service and a plus for eco-conscious packaging!
Got instant, really helpful and honest advice through WhatsApp and placed my order online straight away, then received a follow up WhatsApp message just to let me know they recognised my order and were sending it off. My order arrived first thing the next morning in great condition, will be coming back for sure.
Bought a board today from here, was advised by Adam. A No-nonsense, seemingly very knowledgeable chap. He was genuinely interested in finding something to suit my needs, and asked questions to help me find a suitable board. Cheers 🤘🏼🌊
If you are going to buy a board then please buy from these guys. I'm new to skateboarding and after going round in circles on the internet I decided to give these guys a call. I spoke to Adam who was so helpful and patient with my indecisiveness, he guided me through to make my choice... ARBOR DROP CRUISER SCHOMMER 38
The website is packed full of great tips and guides so much effort must have gone into it. Thank you again.
I've always wanted to try skateboarding and when my two 6 year olds showed an interest, it had to be done! After borrowing a friend's board I knew we needed something easier to learn on... And I really fancied a long board to fulfill my windsurfing itch I no longer have the time to do.
The new board is so much easier for all of us to learn on than our borrowed board, so thank you again.
After a few weeks of some great progress I found out that the way to land from a catapult is not the same as windsurfing and broke my collar bone, oops! PLEASE PLEASE, IF YOU ARE NEW TO SKATEBOARDING watch youtube, learn and make the right way to fall automatic. Whatever you do though, don't let this put you off, these boards are so much fun.
Thank you again Vandem for a great board and all you time helping me choose!
Excellent knowledgeable service. Vandem went out their way to call me and discuss the order and make sure choice was right for me. Care came before the order, don’t often see that. Fast shipment too, packed exceptionally well for safe delivery. Well done guys. Would highly recommend.
These guys rock! So helpful and friendly. Would absolutely recommend these for your next board purchase!
Used for the first time recently to order online. Products seem good value and arrived promptly.
Great website with a wealth of information. Will definitely use again.
Super helpful and knowledgeable. Really happy with the cruiser we bought. I love the logo artwork on the bottom, and on the top of the board, so don't mind it 'cluttering' up my hallway at home . My daughter said she'd probably cover it in stickers, but I think she's changed her mind now she's using it and her friends have said its cool and fast!
Amazing service and products. Emailed looking for recommendations on beginner boards, great advice, and so happy with my new board. Love that everything also comes in reused and recyclable packaging.
Thank you Vandem for my Landyachts Dinghy and free gift (I got some bearing lube). I love it. Great service, comms, quick delivery - what more can you ask for!
Ordered a complete on a Saturday - was built on Sunday with postage on Monday arriving in channel islands by Tuesday - which is unheard of. Superb communication throughout.
This company sets the standard on customer service !! Wouldn't hesitate to buy from them again. Awesome experience. Great job fellas.
Called Adam today on advice for components to use and materials to build a father son board for my sons birthday, Adam was more than happy to help and provided great advice. Purchased components from him and customised my order which again wasn't too much trouble. Thanks again Adam.
Superb service from Adam a pleasure to deal with Vandem. Coming back to boarding after many years away i checked out there website which is superb and has loads of info to get me back up to speed and i highly recommend viewing it prior to a new purchase. i then phoned the shop and Adam talked me through some options unfortunately the original Lush deck i wanted was out of stock but i manged to get a Drop Hammer instead which great. All arrived on time and well packaged with a personal note which was a nice touch. i cannot recommend Vandem highly enough. Thanks a lot
Amazing products, great setup kits, quick delivery and great communication. I also really dig that they support British brands. Great customer service too, someone pulled over whilst driving just to talk to me over the phone! I can't recommend them highly enough; even though I ordered online, I can't wait to visit the shop next time I'm in Bristol
One of the very best longboard shops in the UK.
rider owned rider run. super friendly on the phone and very knowledgeable.
great knowing you cant buy a rubbish product from vandem 🤙🏼
Recently picked up a set of Cult Nova's, amazing freeride wheels once broken in !!!!!
Ordered a board on Sunday through their website, got it on Tuesday. It was very carefully packaged and customer service was great.
Just received my Lush fuel cruiser and it's incredible for the price. Absolutely amazing service.
Fantastic! Adam was so helpful and guided me all the way with what I needed (I'm a new longboarder & very old). Delivery was really quick and I was kept posted the whole way through. Definitely recommend and I won't be going anywhere else for my stuff!
After a long, painful and ultimately negative experience of trying to order a board from another shop, I was super-stoked to be able to chat, order and take receipt of my board sooner than Adam promised! Friendly, knowledgable and available to answer any questions, Adam and Vandem is the place to get your boards!
Great kit; most excellent advice; friendly, fast service. Best, most knowledgeable longboarding shop I’ve found.
Fabulous service. Ordered a board for my daughter's birthday at 3:00 on Monday afternoon, it arrived at 11:00 the next morning, well packaged and exactly as ordered. Really good service and a good price, very happy.
I ordered online and the delivery was very quick, and i got updates at every checkpoint in the delivery process. The staff who work there are very friendly and always helpful. :)
I bought a longboard online during COVID. They were super helpful on WhatsApp and answered all my questions. I’m pleased with the board, super good quality and easy to ride. Thank you.
Amazing customer service , love my new cruiser board deck, Which I got in under 24 hours, so quick!
Ordered some new griptape on Tuesday, it arrived today (Thursday) and looks great. Adam even threw in some stickers! Top class service.
Perfect shopping experience. Adam & Rich couldn't be more helpful and really know their stuff. I couldn't recommend them enough.
Five Stars from me :-)
Really good service from Vandem. Communication was friendly, super fast despatch and delivery, and decent recyclable packaging. Well pleased with my new deck!
Incredible place for all things longboard.
Quick response to emails giving advice and encouragement. My board was ordered, shipped and delivered to my door within 24hrs.
Absolutely top banana products. Top banana service.
Best customer service you could imagine. I ordered a complete longboard and a few bits recently which arrived nicely wrapped up the next day! Run by friendly, warm people who knows their stuff, I hugely recommend this longboard shop.
Amazing service received from Adam, I was having difficulty choosing the right cruiser and Adam gave me some solid honest advice. In the end I chose the Landyachtz dinghy and oh my what a fun board, it's so rad, even an old git like me can have a ton of fun on this thing it's amazing! When I need a replacement I'll definitely be using Vandem again, thanks guys!
Great board! Ordered it and ordered on Friday and got it by Monday. The board was top quality, I bought the Landyachtz board and it was so clean and smooth. It came with free bearing lube which I'm scared to use since I don't even want to take the board apart because of how clean it is. Definitely recommend buying from here!
Excellent quality goods and fantastic customer service, really quick delivery too! Will be using again for sure
Great service from the Vandem Team, thank you for holding stock of all the items I needed, the super fast delivery and great communications around the whole process. I will be back. Thanks Nick
You can trust these guys 100% to guide and provide what you need! I wanted to get my son his first board and also get one for me (not skated in over 20 years) - blown away by the knowledge, patience and passion both Adam and Rich have for skating. I’m not the easiest customer to please (I have high expectations when it come to product knowledge and customer service) - this was sincerely one of the most pleasing buying experiences I’ve had (and I don’t say things for the sake of it). Ended up buying the Landyachtz Ralleycat for me and a Dinghy for my son - both incredible rides. Well done guys - keep up the awesomeness! D
Helpful, speedy postage, exceptionally knowledgeable - as a female first time longboarder in her 30s this was a completely different experience to the unfriendly reception I got nearly 10 years ago in a different skate shop and left feeling silly for even wanting to try. Thanks Vandem!
Incredible service. Very helpful and insanely quick responses and delivery. Could not think of a single way they could improve. Highly recommend!
As a beginner, I was recommended by the Reddit longboarding community to send Vandem a whatsapp message - We ended up buying an Arbor Axis and a Landyachtz ATV for my wife and I.
Their advice was brilliant, pricing fair, super fast delivery. Really great people to talk to and to buy from. We will be returning, we're really confident in the quality of service and experienced advice that Vandem provide. We're super happy!
Fantastic! Best customer service I have received by far. I know nothing about longboards, I I thought buying the right one for my husbands birthday would be tough but these guys made it so easy! Quality boards from a quality shop...Couldn’t recommend them enough. My husband is absolutely over the moon with his board. Thank you :-)
Just wanted to say a big thank you for the great advice and super quick delivery, above and beyond what I had paid for. Service does not get better than this. Great company to use. Thanks again
Special ordered a board, and received a really quick email response that it was out of stock. Rang the store and got great help choosing an alternative tailored to what I wanted. I ordered online shortly after the call and the board arrived the next day. Would definitely buy here again. Really liked that there wasn't any plastic packaging used in delivery too.
Customer service was excellent took delivery today and very happy with the product and service. The website and buying guides help a lot in choosing the right board. Thank you.
First class company , superior communication.
Been coming to these guys for years now and will continue to. Wheels, trucks, hardware, protection, apparel, I've used Vandem for all these, which have become extremely well used! Advice and great service at your finger tips, the end of a phone and hopefully face-to-face again before too long.
These guys talked me through choosing my first board I've bought for years. I thought I wanted a dedicated carve setup, then I thought I wanted a pintail or dropthrough, but after loads of daft questions from me and some brilliant advice from them, it turns out I really needed something different, so I went for a landyachtz rally cat. Superb service as ever from Vandem. Fully recyclable packaging, speedy postage, and a nice hand written note. I've bought spares and bits from these guys before and I can't recommend them enough!
Ordered my first board from the website and the guys were quick responding that the board may take some time to come and recommended a few alternatives, chose the Arbor Axis 37' and couldn't be happier. These guys know what they are talking about and everything arrives promptly. Can't wait to visit the shop in person. great job guys
Best longboard shop in the universe by far!
I made an enquiry about stock, got a near immediate reply and ended up preordering my Tugboat Bengal UV. Board came quick, looks great! Brilliant service from Vandem! I wish they would open a store up here on the North East coast!
Recently got myself a new cruiser after not skating for a bit of time, ordered myself a Fuel from Lush Skateboards and it came in fantastic time! Couldn't be more pleased with the service, the packaging or the product. Special thanks to Adam for the note too! You guys deserve a lot of love! Carpe diem, homeboys!