Shipping, Delivery & Returns

DELIVERY INFO AND PRICING

Customer Service is our #1 Priority!

• We guarantee that all orders placed before 1pm will ship that day.
• Please make sure that someone is in at your delivery address to sign for your order. Delivery drivers will card your address to arrange redelivery if you are not in.
• Occasionally drivers leave packages in what they deem to be a safe place on your property rather than leaving a redelivery card. If you are not comfortable with this, please leave a note when you check out that you do not want your package left unattended, and we will mark your delivery accordingly.
• You can track your order by calling us on 0117 9332833, or emailing us via our website. We will also email you tracking information as we ship your order so that you can track the status of your order online.

UK Mainland Orders

• Orders placed on Friday before 1pm will ship for delivery on Monday.
• FedEx will require a signature.
• For almost all UK addresses, we instruct our delivery drivers never to leave safe or with a neighbour. If you would prefer your driver to do either of these things then you can change your delivery prefereneces once you get tracking information from us.
• Please note - if you choose to have your package left in a safe place or with w neighbour, we are not liable for your order going missing!
• For some Highlands and Islands addresses, we have to be able to leave safe or with a neighbour to ship your package via FedEx.
• Fedex deliver to some postcodes on Saturday - however this is unfortunately not something we have much control over, so we can't gaurnatee Saturday deliveries.
• We cannot deliver on Sundays or Bank Holidays.
• Some areas of the UK (eg Northern Ireland, Scottish Highlands and Islands) may take an extra day to arrive.
• Alternatively you can come and pick your order up from us in our Bristol Shop! Click here for directions and opening times.

UK Offshore Orders

• Unfortunately orders to the Channel Islands and the Isle of Man cost a lot for us to ship, so we cannot offer free delivery to these locations.
• We do not charge VAT to the Isle of Man, Guernsey and Jersey as per standard VAT obligations.
• If you select "United Kingdom" instead of your shipping location, your order will be delayed while we contact you to arrange payment to cover the shipping cost.

Europe New Zealand, South Africa, Australia and Rest Of World

• Your order will ship from the UK on an Express Airship service. We have been shipping longboards to the far reaches of the globe for a very long time - don't worry, we're good at it!
• Whilst we do everything we can to avoid customs and import duties, your order may be liable to these charges prior to delivery. This will depend on your location and we cannot be held responsible for any delay or cost to your order because of this.
• If your order is liable for duty and taxes, your local customs agency or bordor control will be in touch to collect this before delivery.

CLICK AND COLLECT

You can order online and pick up in our Bristol Store, just check our opening times first! Don't forget you can get free UK shipping on all orders over £89.99

SHIPPING RESTRICTIONS

Please note that we are only able to deliver to physical addresses, and we are unable to deliver to Post Boxes, APO/FPO and Armed Forces addresses. If this affects you, just find us an alternative physical address (business or residential) and we’ll get your stuff out to you.

Please note that we are not able to deliver to freight forwarding companies. We can ship anywhere in the world direct to you instead!

RETURNS AND YOUR RIGHT TO CANCEL

UK and EU Customers

If you buy from us online or over the phone, you have a legal right to cancel your order and receive a refund. This applies for 14 days starting from the day you (or someone you nominate) receives your order.

How to cancel or return an item:

Your order confirmation email contains a link to view and track your order. From there you can:

• Cancel your order if it hasn't shipped yet
• Start the Returns process if your order has hsipped, regardless if it's been delivered or not.

No account or login is required to do this, although if you have created an account with us then you can also arrange cancellations ot returns via your account page on our website.

You can also call us on +44 0117 9332833, whatsapp us on +44 07765 901 296 or email us.

What happens when you start a cancellation or return:

• We'll send you an email confirming we've received your cancellation or return request, along with the date and time it was submitted.
• Once we've received the item back, we'll process your refund within 14 days.
• We'll process your refund back to your original payment method.

Return shipping:

• Return postage is at your own cost. We'll refund any postage you paid on the original order, but not the cost of sending the item back to us.
• We recommend using a tracked shipping method, as we can't refund items lost in the post on their way back to us.
• We can arrange a courier collection if you'd prefer. Just let us know and we will deduct the cost of this from your refund.

Condition of returned items:

• Where possible, we'd really prefer that you returned products in an unused "as new" condition.
• If you're not sure about a purchase, please don't skate it outside as this immediately marks the wheels.
• If an item has clearly been used, we may deduct an amount from your refund to reflect this.

Items we can't accept for return:

• Custom completes built to your specification
• Decks we've gripped at your request
• Any product we've customised or personalised for you

Get in touch before you buy if you're not sure whether your item falls into one of these categories.

Exchanges

If you'd like a different size, colour, or item instead of a refund, that's a separate service we're happy to offer — just contact us to arrange it. This is different from your legal right to cancel above, we'll ask you to cover the postage cost of sending the replacement.

Orders outside the UK and EU

If you're outside the UK and EU, our returns process above doesn't apply to your order in the same way, but we're still happy to accept returns within 14 days of delivery on the same terms — just get in touch with us to arrange it.