Testimonials
We pride ourselves on our customer service!
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Would give them 10 stars if I could Matt was great in assisting me with a refund for a purchase of a longboard that I ended up not getting as I skateboard a lot and couldn’t justify a longboard as well would definitely buy a product from these guys though super quick with communication on whatsapp
- Happy Hu man, October 30, 2023
Ordered some bearings online. Came 2 days later. A few slaps thrown in and Matt had taken the time to write a personalised thank you to a customer he doesn’t know from Adam. Shame I’m all the way in Yorkshire as I know this shop must be ace! Keep up the great work!
- Josh Hollisey-Mclean, October 09, 2023
Recommend a landyachtz dune 38”longboard by Matt who was really helpful and knowledgeable, Love the board its quality and it turned up the next day!! . Would defiantly use these guys from now on 👍 the service and advice was spot on. Cheers Matt you the man 😎
- Zeds Dead, September 25, 2023
Product ordered: Landyachtz Drop Cat 38" Dune Drop-through Longboard
Excellent service & fast delivery. Super recommend Vandem!
- Martin Ingham, September 19, 2023
Product ordered: Lush Mako Pintail Longboard Deck
Great items and quickly delivered.
- Florin Robinson, September 08, 2023
Product ordered: Gullwing Sidewinder II Longboard Truck 10"
No words can truly describe how awesome these guys are, nothing is too much trouble. Their customer service, delivery and general banter is off the scale.
I recently got back into this great lifestyle and totally addicted once again.(See attached photo)
Matt is a great guy who has offered me sound advice and can easily empty my bank account within minutes.
Just ordered another deck to go with my growing collection. Keep up the great work.
If you have a problem, you know who to call.. the V Team.. cue 80's music....although Matt's van is white...not black.
- Gary Howland, August 24, 2023
Vandem is next level! Having wanted to get a longboard for a few years, I finally decided it was time. After searching online, I came across Vandem. The reviews were so positive and I can now confirm why. I ordered the Lush Longboards Freebyrd Lo-Pro Woodgrain Drop-through Longboard
Elite Complete after seeing that other novices had been recommend this as a starter board. The online ordering process was faultless. From ease of website use, clear item information/descriptions and helpful reviews of others who have purchased in the past. I ordered at lunchtime and it came before lunchtime the next day. It arrived well packaged (with a hand signed message on the receipt, nice touch) and the board itself is beautiful. At 39 I’ve never skated before. I’m only just starting my journey, however, Vandem will be the only shop I use after my positive experience. 3 days into my skating and I love it. I get excited to wake up each morning to take the board out for practice before work and look forward to more practice when I get home. I hope to visit the store in person one day when I need to get more skate parts and meet with the team. However, the online process and customer service means those who can’t go in person can still a positive experience online. Thanks to everyone at Vandem, you’ve really set the standard for how a company should operate. Anyone thinking about trying longboarding for the first time… please do and consider Vandem for your needs!!!
- Wesley Reeves, August 24, 2023
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain Drop-through Longboard
Really fast and super friendly service. Had a mix up with delivery which was quickly remedied by Matt. Great selection of kit. I'll be back for more bits soon!!
- Ali Park, August 03, 2023
Bought the Lush Longboards Minnow just over a week ago - fantastic communication and advice via message and super friendly and helpful in store. As a beginner it really made a difference - would recommend Vandem to anyone 👍
- Lydia Knott, August 02, 2023
Just been out for the first time on my lush board. So happy that I came to thease guts for advice before jumping in. At 54 and a first time on a skate board, I'm hooked. Thanks for the advice guys and the patience.
Anyone considering a long board, chat to thease guys, they know their stuff and there's no pressure, either.
- Christopher Spry, August 02, 2023
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain Drop-through Longboard
I’m new to long boarding at 59 years old so bought a lush freebyrd lo-pro woodgrain drop through based on the website saying it was good for total beginners, the reviews and of course I think it looks good as does my granddaughter! It was really easy to order on line and arrived next day well packaged with a personal note (nice touch) I’m up and riding not quite carving yet but that’s the aim before I turn 60! Great service guys
thanks
Russ
- Russell Drake, July 20, 2023
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain Drop-through Longboard
Thank you Vandem for the prompt delivery of the Landyauchtz Rally Cat I purchased from you at the weekend. The board arrived on Tuesday after ordering on Sunday evening!! I had my 1st ‘’go’’ on the board today and it did not disappoint. My 1st time on a board in 40 years (I am 55) and it was amazing, carving (as best I could) down a nice, long, gentle hill. I’ve still got the smile on my face. Thank you, thank you, thank you. JW from Banknock, Scotland.
- John Wilson, July 20, 2023
I ordered an Arbor Bamboo drop through - its a lovely thing - almost too pretty to skate.
It arrived on time, in perfect condition in a really protective box, with freebie stickers, extra bushings & a nice note from Danielle included. They look like they're a shop that really promotes & supports skating too, so it's all good.
Highly recommended.
- Allez Neg, July 20, 2023
Good website, good options, fast delivery and everything as promised, even came with a little note.
- Raca A. Vaca, July 20, 2023
Awesome experience from the guys at Vandem ! I fired them a message over WhatsApp and had a speedy reply that answered all my questions. Delivery was fast and also came with free stickers and a personalised message 🤟
- Jamie Davies, July 20, 2023
Product ordered: Cult Cultron 74mm Longboard Wheels White
Dealt with Matt over email. Ace advice given and actually listened to what I was after and have loads of options and I could tell it came from experience. Not once was he pushy for a sale like another well none skate company I also emailed so it was a no brained to order from here. I have little to no knowledge when emailing and that didn’t matter or change the way I was spoken too. I work customer service myself and it was simple brilliant. Absolutely no complaints and if I need anything again, I’m coming straight back!
- Arawn Thompson, July 20, 2023
Product ordered: Loaded Omakase Short Longboard
Best longboard shop and stock in England !!!
- Yuli Freed, May 17, 2023
Helpful staff, great range of boards. Lots of parking out front
- Georgia H, May 17, 2023
Update 4/5/23
Popped in today for some advice and guidance, and a few bits and pieces, and I stand by everything I wrote below.
Irrespective of selling skate kit, this shop's level of service stands head and shoulders above so many others, from outdoors shops and even car dealerships I have visited.
Long may you stay in business, and keep doing what you do so dam well 👊🏻
Thank you
==================================
The guys here helped us set up our daughters first board today.
Brilliant knowledge and super helpful staff, thanks Rob!
Daughter loved it and is very proud of her new set up!
Thanks Vandem 👍🏻🍻
- Ross Grimmett, May 17, 2023
Amazing shop and staff. The WhatsApp ability to message them to get help is a game changer. Starting to skate again after 10 years with a new surf skate is so much fun but only because I got the right one via excellent customer support.
- Ben Moag, April 24, 2023
Product ordered: Santa Cruz Screaming Hand Check Carver C5 Surfskate - Black
Great stock, awesome service, quick delivery - definitely will be buying from these guys again! Totally in love with my Dinghy Fender
- Michael Lan, April 18, 2023
Product ordered: Landyachtz Dinghy Fender Panda Cruiser Board
Amazing customer service, super vibe and great choice! Thanks Matt and the team!
- Cata Export, April 18, 2023
It's genuinely difficult to say how impressed we were with our first visit to Vandem. We (my young son and I) were treated with such respect, patience and warmth.
Whilst we knew very little, the advice and help was never patronizing, indeed it was almost as if we were made to feel part of the brotherhood of longboarders and welcomed into the fold! What really blew me away was that upon telephoning a day later to enquire about another board for my (other) son I was told that a certain product that I had (already) purchased was now cheaper and they insisted on crediting the difference. This was without me knowing this or asking!
I have bought huge amounts of kit over the years and this has been the best experience by far.
'Support your local (specialist) shop' has perhaps become a bit of a cliche but I now would not dream of using anyone else for what has already become a wonderful new sport for our whole family.
Thank you Vandem and see you all soon!
- Matt Hopes, April 18, 2023
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain Drop-through Longboard
Saw a few items at a good price and placed an order. Great communication with me throughout the purchase and delivery time. The delivery company used were very good did their best to deliver my package to a safe place.
Goods arrived safe and I'm a happy skater
- Dream Blob, March 10, 2023
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Bought a few things from Vandem over the years. Brilliant, speedy delivery every time to Ireland. Last order was put in on Friday and it arrived on Monday, 2 days early!
- Street Slasher Wax, March 10, 2023
Excellent shop with a good variety and an easy to navigate website. The 65mm Orang Fat Free wheels and bushings I ordered for my surfskate arrived in less than two days in good packaging.
Lovely vibe from the guys running the show too!
- Paul Gorringe, March 10, 2023
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Super quick service. The wheels and bearings complete the board for me. All the tutorial videos are extremely clear and helpful. cheers guys. looking forward to ordering more.
- Joe Woodhouse, March 10, 2023
Product ordered: Cult Cultron 74mm Longboard Wheels White
Can't recommend the shop enough to be honest. First time there to get the ever so rare orangatang dad bod in UK and i can only say, the shop is a little paradise for people into boards of all sorts and friendly, nice peeps to chat to.
- SK funk, January 26, 2023
What can i say, absolute quality. Vandem are now my go to store ,fom truck bolts to bearings, wheels to decks everything is quality, its rare these days innit, thankyou very much for quick no fuss service and i,ll be in touch soon,
Lee
- Lee Faithfull, January 26, 2023
First time purchase from Vandem Longboard Shop and I'm sure it won't be my last, ordered a Landyachtz Dinghy Blunt Pinecone online and the board arrived the next day.
I'm very happy with the board and the service.
Looking forward to some nicer weather so I can hit the streets.
- Milnero, January 26, 2023
The guys here helped us set up our daughters first board today.
Brilliant knowledge and super helpful staff, thanks Rob!
Daughter loved it and is very proud of her new set up!
Thanks Vandem
- Ross Grimmett, January 11, 2023
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Class service by some absolute gems at Vandem. Super quick delivery, plastic free packaging. Love it.
- George Shepherdson, January 06, 2023
My partner gave me a lush nomad for Christmas. Excellent customer service throughout - I’ve panic ordered protection since. Free softer bushings mean I’m carving between the children all over the skate park easily and with little experience. Happy new year!
- Jamie Dunning, January 06, 2023
Had the perfect replacement for my 2x4 with caster wheels, and for not that much more of a cost. thank you
- ThatChris, January 06, 2023
Have a few Lush Longboards (Kilima's) in the family so when I heard my young nephew was looking to get into skateboarding it was an easy decision on which brand to go for. Vandem Longboard Shop have good stock, were great in changing out the bushings to softer ones, good communication by email and the delivery went really fast. Really recommend these guys. Buying quality can cost a bit more than cheaper boards that can be found elsewhere online but its worth it in so many ways! Board bought; LUSH FUEL MINI CRUISER :-) Thanks!
- Soma Ferguson, December 16, 2022
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I bought my first board from these folks, at 46 years old nearly a year ago.
The service was first class. I found other places to be a tad patronising truth be told, maybe because of my age, maybe because of my ability or both.
Not here. They made me feel super stoked and gave me a ton of advice. I LOVE my board. They have never met me but somehow managed to recommend the right deck and set up for me. Like some kind of skate black magic voodoo, they just knew. I will absolutely use them again, well once I've recovered from my broken humerus! Hahaha! Don't hesitate to contact them.for advice and to purchase the best quality deck and set up going. At this point I feel like some kind of weird fan boy but they really are that good.
- David Bain, November 21, 2022
The guys at Vandem are insanely knowledgeable, really helpful with any queries and super nice people :)
- Melissa Charters, November 17, 2022
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Five stars for these shredmasters. These guys know what's what when it comes to all things skate. Not only that they are really enthusiastic and genuinely stoked on getting you stoked. If I had daughters I'd let them.marry them and then give them a a silky smooth bowl to skate as a wedding present
- The Greedy Surfer, November 15, 2022
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Absolute stars! So helpful and friendly and experienced. The orders I’ve placed have been guided by their help, dispatched fast, and met the requirement perfectly! Thank you!
- Roger Farrow, November 10, 2022
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Great experience with these guys! Extremely helpful over email, didn't try to up-sell me, instead gave me solid advice based on what I said I was looking for. Totally willing to work with me to mix and match on one of their completes - got the Loaded Omakase complete TKP setup, but with the larger Cult Chronicle 65mm wheels, and it's buttery smooth out of the box. Delivery was both rapid and plastic-free! Would recommend Vandem Longboards to anyone, beginner or pro!
- Drew Cox, November 02, 2022
Product ordered: Loaded Omakase Short Longboard
Got my Lush Freebyrd the day after ordered and it's a thing of beauty! Just need the weather to clear up now. Happy purchase and would recommend.
- Ben Harper, November 02, 2022
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Amazing service! Had a small issue with a board that had a bit of damage, quick and friendly response once contacted and a replacement board was sorted within a few days. Wouldn't go anywhere else in future!
- Vicky Knight, November 02, 2022
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Ordered a few items over the website, and love how everything had a good write about it and saying whether or not it would be good for what I wanted. Cheers guys for the stickers:-)
- Gary Campbell, November 02, 2022
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Board is a real beauty , purchased for one of my grandsons following in the the footsteps of his father and two uncles all borders and skaters . This would grace any setting. The only down side was it was delivered to wrong address and email from dhl stated I signed for it. The problem was it was the house it was left at has been empty for 9 years so board left outside and receipt false. I called dhl and gained no satisfactory answer . If I were you guys would suggest having a word with couriers especially as coming up to crimbo . But that aside great board
- Bob Adcock, October 18, 2022
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Awesome service. Excellent boards. Sound finance options. Highly recommend
- The bean, October 18, 2022
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Great customer service. Very fast dispatch and delivery. My landyachtz cruiser board arrived well packaged and in perfect condition. Will definitely be purchasing from you again in the near future!
- Thomas Weston, September 22, 2022
Product ordered: Landyachtz Dinghy Fender Panda Cruiser Board
Can't sing these guys praises enough.
Bought all the parts to assemble a new longboard towards the end of the first lockdown and the guys at Vandem were unbelievably helpful with helping me fine tune what brands and styles to go for to get exactly what I wanted out of the parts on the board.
The board rides amazing and everything Vandem recomended has done nothing but reign true. Hundreds of miles of fun so far and still so many more to come.
2 summers later I was cleaning, greasing and rebuilding my bearings and the chair I was sat on spontaneously collapsed sending the small ball bearings flying in every which direction.
Called Vandem to get some advice on where to source either the ball bearings themselves or a full single bearing and they immediately dispatched a single new bearing that matched my set saving me having to buy a full new set!
Stellar service, products and people.
Only wish I had left my review sooner like I kept telling myself I would.
- Charlie Bishop, September 22, 2022
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One stop for everything longboard, good quality everything and also top advice on everything, whether it's how to's, vids, or give them a call. Super confidence boosting for an old guy getting back into skating.
- Stuart Riches, September 07, 2022
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50-something who never got into skateboarding - now with time on my hands I’ve discovered longboarding and stoked/chuffed with my purchase of an Arbor Axis 40” from Vandem. A fair price, quick delivery and no plastic wrapping.
- Rob Irvine, September 05, 2022
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