Testimonials

We pride ourselves on our customer service!

As a result, Vandem Longboard Shop is rated 5 stars based on 542 reviews. This is a combination of reviews on our Google Business Page, and reviews that customers have sent us via email.

Getting a board was a long time coming for me. The website tells you everything you need to know, even if you're a newbie! The delivery was faster than expected, but Rich still kept me updated at every step of the way. The personal note in the box was just the cherry on the top.
Excellent quality with exceptional service! Thank you, guys!
M
5
Quality and quick service. Highly recommended
5
Shop run by actual experienced longboarders who are always ready to help and provide the right advices. Very professional and very friendly at the same time. Superrecommended!
5
I called the shop to ask for some advice and after the chat with Matt I knew I had made the right decision.
Personalised note it the box is a nice touch. Will recommend to anyone and will definitely buy from again.
5
Would give them 10 stars if I could Matt was great in assisting me with a refund for a purchase of a longboard that I ended up not getting as I skateboard a lot and couldn’t justify a longboard as well would definitely buy a product from these guys though super quick with communication on whatsapp
5
Ordered some bearings online. Came 2 days later. A few slaps thrown in and Matt had taken the time to write a personalised thank you to a customer he doesn’t know from Adam. Shame I’m all the way in Yorkshire as I know this shop must be ace! Keep up the great work!
5
Recommend a landyachtz dune 38”longboard by Matt who was really helpful and knowledgeable, Love the board its quality and it turned up the next day!! . Would defiantly use these guys from now on 👍 the service and advice was spot on. Cheers Matt you the man 😎
5
Excellent service & fast delivery. Super recommend Vandem!
5
Best longboard store in the UK!
5
Great items and quickly delivered.
5
No words can truly describe how awesome these guys are, nothing is too much trouble. Their customer service, delivery and general banter is off the scale.
I recently got back into this great lifestyle and totally addicted once again.(See attached photo)
Matt is a great guy who has offered me sound advice and can easily empty my bank account within minutes.
Just ordered another deck to go with my growing collection. Keep up the great work.
If you have a problem, you know who to call.. the V Team.. cue 80's music....although Matt's van is white...not black.
5
Vandem is next level! Having wanted to get a longboard for a few years, I finally decided it was time. After searching online, I came across Vandem. The reviews were so positive and I can now confirm why. I ordered the Lush Longboards Freebyrd Lo-Pro Woodgrain Drop-through Longboard
Elite Complete after seeing that other novices had been recommend this as a starter board. The online ordering process was faultless. From ease of website use, clear item information/descriptions and helpful reviews of others who have purchased in the past. I ordered at lunchtime and it came before lunchtime the next day. It arrived well packaged (with a hand signed message on the receipt, nice touch) and the board itself is beautiful. At 39 I’ve never skated before. I’m only just starting my journey, however, Vandem will be the only shop I use after my positive experience. 3 days into my skating and I love it. I get excited to wake up each morning to take the board out for practice before work and look forward to more practice when I get home. I hope to visit the store in person one day when I need to get more skate parts and meet with the team. However, the online process and customer service means those who can’t go in person can still a positive experience online. Thanks to everyone at Vandem, you’ve really set the standard for how a company should operate. Anyone thinking about trying longboarding for the first time… please do and consider Vandem for your needs!!!
5
Really fast and super friendly service. Had a mix up with delivery which was quickly remedied by Matt. Great selection of kit. I'll be back for more bits soon!!
5
Bought the Lush Longboards Minnow just over a week ago - fantastic communication and advice via message and super friendly and helpful in store. As a beginner it really made a difference - would recommend Vandem to anyone 👍
5
Just been out for the first time on my lush board. So happy that I came to thease guts for advice before jumping in. At 54 and a first time on a skate board, I'm hooked. Thanks for the advice guys and the patience.
Anyone considering a long board, chat to thease guys, they know their stuff and there's no pressure, either.
5
I’m new to long boarding at 59 years old so bought a lush freebyrd lo-pro woodgrain drop through based on the website saying it was good for total beginners, the reviews and of course I think it looks good as does my granddaughter! It was really easy to order on line and arrived next day well packaged with a personal note (nice touch) I’m up and riding not quite carving yet but that’s the aim before I turn 60! Great service guys
thanks
Russ
5
Thank you Vandem for the prompt delivery of the Landyauchtz Rally Cat I purchased from you at the weekend. The board arrived on Tuesday after ordering on Sunday evening!! I had my 1st ‘’go’’ on the board today and it did not disappoint. My 1st time on a board in 40 years (I am 55) and it was amazing, carving (as best I could) down a nice, long, gentle hill. I’ve still got the smile on my face. Thank you, thank you, thank you. JW from Banknock, Scotland.
5
I ordered an Arbor Bamboo drop through - its a lovely thing - almost too pretty to skate.

It arrived on time, in perfect condition in a really protective box, with freebie stickers, extra bushings & a nice note from Danielle included. They look like they're a shop that really promotes & supports skating too, so it's all good.

Highly recommended.
5
Good website, good options, fast delivery and everything as promised, even came with a little note.
5
Awesome experience from the guys at Vandem ! I fired them a message over WhatsApp and had a speedy reply that answered all my questions. Delivery was fast and also came with free stickers and a personalised message 🤟
5
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Dealt with Matt over email. Ace advice given and actually listened to what I was after and have loads of options and I could tell it came from experience. Not once was he pushy for a sale like another well none skate company I also emailed so it was a no brained to order from here. I have little to no knowledge when emailing and that didn’t matter or change the way I was spoken too. I work customer service myself and it was simple brilliant. Absolutely no complaints and if I need anything again, I’m coming straight back!
5
Best longboard shop and stock in England !!!
5
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Helpful staff, great range of boards. Lots of parking out front
5
Update 4/5/23

Popped in today for some advice and guidance, and a few bits and pieces, and I stand by everything I wrote below.
Irrespective of selling skate kit, this shop's level of service stands head and shoulders above so many others, from outdoors shops and even car dealerships I have visited.
Long may you stay in business, and keep doing what you do so dam well 👊🏻

Thank you

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The guys here helped us set up our daughters first board today.
Brilliant knowledge and super helpful staff, thanks Rob!
Daughter loved it and is very proud of her new set up!
Thanks Vandem 👍🏻🍻
5
Amazing shop and staff. The WhatsApp ability to message them to get help is a game changer. Starting to skate again after 10 years with a new surf skate is so much fun but only because I got the right one via excellent customer support.
5
Great stock, awesome service, quick delivery - definitely will be buying from these guys again! Totally in love with my Dinghy Fender
5
Amazing customer service, super vibe and great choice! Thanks Matt and the team!
5
It's genuinely difficult to say how impressed we were with our first visit to Vandem. We (my young son and I) were treated with such respect, patience and warmth.
Whilst we knew very little, the advice and help was never patronizing, indeed it was almost as if we were made to feel part of the brotherhood of longboarders and welcomed into the fold! What really blew me away was that upon telephoning a day later to enquire about another board for my (other) son I was told that a certain product that I had (already) purchased was now cheaper and they insisted on crediting the difference. This was without me knowing this or asking!
I have bought huge amounts of kit over the years and this has been the best experience by far.
'Support your local (specialist) shop' has perhaps become a bit of a cliche but I now would not dream of using anyone else for what has already become a wonderful new sport for our whole family.
Thank you Vandem and see you all soon!
5
Saw a few items at a good price and placed an order. Great communication with me throughout the purchase and delivery time. The delivery company used were very good did their best to deliver my package to a safe place.
Goods arrived safe and I'm a happy skater
5
Bought a few things from Vandem over the years. Brilliant, speedy delivery every time to Ireland. Last order was put in on Friday and it arrived on Monday, 2 days early!
5
Excellent shop with a good variety and an easy to navigate website. The 65mm Orang Fat Free wheels and bushings I ordered for my surfskate arrived in less than two days in good packaging.
Lovely vibe from the guys running the show too!
5
Super quick service. The wheels and bearings complete the board for me. All the tutorial videos are extremely clear and helpful. cheers guys. looking forward to ordering more.
5
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Can't recommend the shop enough to be honest. First time there to get the ever so rare orangatang dad bod in UK and i can only say, the shop is a little paradise for people into boards of all sorts and friendly, nice peeps to chat to.
5
What can i say, absolute quality. Vandem are now my go to store ,fom truck bolts to bearings, wheels to decks everything is quality, its rare these days innit, thankyou very much for quick no fuss service and i,ll be in touch soon,
Lee
5
First time purchase from Vandem Longboard Shop and I'm sure it won't be my last, ordered a Landyachtz Dinghy Blunt Pinecone online and the board arrived the next day.
I'm very happy with the board and the service.
Looking forward to some nicer weather so I can hit the streets.
5
The guys here helped us set up our daughters first board today.
Brilliant knowledge and super helpful staff, thanks Rob!
Daughter loved it and is very proud of her new set up!
Thanks Vandem
5
Class service by some absolute gems at Vandem. Super quick delivery, plastic free packaging. Love it.
5
My partner gave me a lush nomad for Christmas. Excellent customer service throughout - I’ve panic ordered protection since. Free softer bushings mean I’m carving between the children all over the skate park easily and with little experience. Happy new year!
5
Had the perfect replacement for my 2x4 with caster wheels, and for not that much more of a cost. thank you
5
Have a few Lush Longboards (Kilima's) in the family so when I heard my young nephew was looking to get into skateboarding it was an easy decision on which brand to go for. Vandem Longboard Shop have good stock, were great in changing out the bushings to softer ones, good communication by email and the delivery went really fast. Really recommend these guys. Buying quality can cost a bit more than cheaper boards that can be found elsewhere online but its worth it in so many ways! Board bought; LUSH FUEL MINI CRUISER :-) Thanks!
5
I bought my first board from these folks, at 46 years old nearly a year ago.
The service was first class. I found other places to be a tad patronising truth be told, maybe because of my age, maybe because of my ability or both.
Not here. They made me feel super stoked and gave me a ton of advice. I LOVE my board. They have never met me but somehow managed to recommend the right deck and set up for me. Like some kind of skate black magic voodoo, they just knew. I will absolutely use them again, well once I've recovered from my broken humerus! Hahaha! Don't hesitate to contact them.for advice and to purchase the best quality deck and set up going. At this point I feel like some kind of weird fan boy but they really are that good.
5
The guys at Vandem are insanely knowledgeable, really helpful with any queries and super nice people :)
5
Five stars for these shredmasters. These guys know what's what when it comes to all things skate. Not only that they are really enthusiastic and genuinely stoked on getting you stoked. If I had daughters I'd let them.marry them and then give them a a silky smooth bowl to skate as a wedding present
5
Absolute stars! So helpful and friendly and experienced. The orders I’ve placed have been guided by their help, dispatched fast, and met the requirement perfectly! Thank you!
5
Great experience with these guys! Extremely helpful over email, didn't try to up-sell me, instead gave me solid advice based on what I said I was looking for. Totally willing to work with me to mix and match on one of their completes - got the Loaded Omakase complete TKP setup, but with the larger Cult Chronicle 65mm wheels, and it's buttery smooth out of the box. Delivery was both rapid and plastic-free! Would recommend Vandem Longboards to anyone, beginner or pro!
5
Got my Lush Freebyrd the day after ordered and it's a thing of beauty! Just need the weather to clear up now. Happy purchase and would recommend.
5
Amazing service! Had a small issue with a board that had a bit of damage, quick and friendly response once contacted and a replacement board was sorted within a few days. Wouldn't go anywhere else in future!
5
Ordered a few items over the website, and love how everything had a good write about it and saying whether or not it would be good for what I wanted. Cheers guys for the stickers:-)
5
Board is a real beauty , purchased for one of my grandsons following in the the footsteps of his father and two uncles all borders and skaters . This would grace any setting.  The only down side was it was delivered to wrong address and email from dhl stated I signed for it. The problem was it was the house it was left at has been empty for 9 years so board left outside and receipt false. I called dhl and gained no satisfactory answer . If I were you guys would suggest having a word with couriers especially as coming up to crimbo . But that aside great board
5
Awesome service. Excellent boards. Sound finance options. Highly recommend
5