We pride ourselves on our customer service!
I was a little nervous about my first purchase from Vandem. Daft. I spoke with Adam and although I’m an amateur at best, I was treated like one of the ‘family’. Great service, incredibly valuable advice and I feel privileged that Adam gave so much of his time to me on the phone. Many thanks, I’ll be back.
I've bought a couple of longboards from Vandem. Superb service from a couple of genuine blokes who absolutely know their stuff when it comes to advising customers. Vandem - them the men!
A BIG THANK YOU to Adam who gave me the confidence to finally purchase my first longboard after months and months of thinking about it and being confused about which type to buy. He was so helpful that in fact I picked up two - one for my partner as well! Shipping to Europe was super quick - it arrived in just three working days - for which I'm also grateful to Adam for packing up and despatching my order so promptly.
Customer service at this store is truly fantastic and a gem. Thank you again!
Super fast, super friendly, super stoked.
Really informative website and great customer service, quick delivery and good prices. Can't ask for much more!
The setup on the board from these guys glides like butter. Amazing quality (which you need for downhill!) at an outstanding price. Thank you!
Adam and Rich are amazing. By far the best customer service ever, I first contacted this store via their website chat, Rich spent ages measuring boards for me and gave me some great advice. In the end I decided to drive the 1hr 40 mins to the shop to try the boards for myself.
Adam was helpful, really listened to what I needed and sold me an amazing board, a Lush Samba X flex ( the one Rich recommended). This has excellent turning, super flex and is really stable to ride. I was so impressed, I even got a longboard riding lesson, free T Shirt and stickers, will definitely always buy from these guys now. Very knowledgeable, not pushy sales people at all, just great guys who love longboards and are happy to help. Good old fashioned excellent customer service.
After getting back into skateboarding at the tender age of 52 I set up a pool/bowl board but came to realise that i was never going to be as good as I used to be. So thought I would try longboarding and after a chat with Adam he put me in the right direction and onto my first board. Lush Freebyrd with Elite Setup. Absolutely love this setup. I will definitely be using Vandem for all my future purchases and you can't fault the Lush boards. Guys were great in the shop and no sales pressure. Just good advice from people that enjoy boarding. Thanks guys for everything. well stoked.
Rang the store as my computer was taking a leave of absence and ordered my son a board for his birthday. Adam was so incredibly helpful and gave me some great advice. I honestly miss the human side of purchasing products these days that have turned into a non face to face place. I chose this shop over any other simply on the reviews and I am so glad. I would highly recommend! Cheers Adam :-)
I recently ordered this gloves to learn to slide. The service was great, got it quickly and was very happy. The gloves are durable and very comfortable and I can almost nail a Coleman now, just need some more practice and with these gloves it's a pleasant experience.
A Kegel is a Kegel but the reason I buy my Kegel from Vandem is because they arrived at my door halfway across the country 20 hours after hitting the "confirm" button, at no extra cost.
This crew is almost creepily eager to get you your gear . Not just to make a sale; more to provide for your needs . . they actually seemed more excited than me, that I was getting a set of new wheels . . . last time I ordered something I said "no stickers" . . . .
and they send me a different freebie!
What the hell ?
True enthusiasm, and expertise, is worth way more than any warehouse discount.
I ordered online due to not being near Bristol. After doing a lot of research I was set on the set up I wanted and ordered. Email confirmation was received immediately and kept fully informed about what stage it was at. Great service and would massively recommend using them.
Hands down the best shop I have ever been in. 5 stars is not enough.
Really friendly , helpful and knowledgable.
They will never pressure sell. They don't want you to leave with an empty wallet, they want you to leave with the perfect board even if that is the one you came in with just slightly altered. Helped talk me through all the options with my new set up. Even stayed late just to chat. Got a free vandem t shirt with my order, never have I been so proud to wear a branded t-shirt. Love this shop. I mean just look at the 70 5star reviews all with super high praise. Best of luck. I'll be back soon I'm sure.
So friendly and welcoming! The best customer service I've ever experienced. Amazing little shop. Would 100% recommend to anyone new or big in the longboarding game!
Went their not really knowing what longboard I wanted but the guys in their were so nice and knowledgeable. They gave great advice and offered me the best setup which I ended up buying. Definitely would recommend to anyone
Great service from Adam as always
Popped in the shop looking for a board to ride Brunel pumptrack. Was given excellent advice by Adam who customised an old street deck I had. Been back since to buy a complete setup for cruising. Excellent service & a great chilled out vibe.
I emailed the shop and used the online chat to discuss which longboard to buy as a beginner. The service and advice given was exceptional and I really look forward to using the shop again the future!
No idea what I was doing - wanted to build a board and needed trucks and wheels. Ordered online and then got a phone call to check it was all correct. Very enthusiastic and helpful; a thoroughly positive experience!
They had the stuff I needed, delivered it real quick, with a friendly note on the invoice. What more could you ask for? Well happy.
Great service and best shopping experience from the shop, ordered a few items from their website and the order was processed the same day, even with standard shipping, it came within 2 days!!! with stickers and a note inside, I am really happy with the products, prices and buying experience from Vandem, I hope to visit the shop someday.
Got great advice and really good service, and a great deal on really good wheels. Would visit again and would recommend
The guidance I had during my online chat was great and relative to all my novice questions and requirements. It has been 38 years since I last rode a skateboard and things have changed a lot.
I purchase the Lush Freebyrd Woodgrain Elite complete and when it arrived , well packaged, it looked better than in the photos. I love the board, it feels real smooth and can't wait to reach the stage where I need to upgrade so I deal with Vandem again.
Cheers guys, thanks for adding more life to my days.
Amazing shop with top guys running it. Really helpful advice and have all sorts of boards available!
Great shop! Just how a shop should be; knowledgeable, passionate staff happy to offer honest advice clearly backed up by experience. I went to buy a first longboard for my wife and I only had a small budget but instead of this being a problem I got great advice, an honest appraisal of the products on offer and I left with a reasonably priced board upgraded with some fairly minor components that made a big difference. I got such good service that it made me really glad I didn't just buy a (possibly cheaper) board online. Keep up the great work guys!
This is such a good longboarding shop, so knowledgeable in helping you pick out a board. Customer service is incredible, I had a problem with my board and once I rung them up they were happy to replace it straight away. No hassle, thank you so much definitely recommend.
Honest, helpful and friendly bunch of dudes
Awesomest skate shop! Just a bunch of great guys with a passion for what they do and time to help, sound advice, speedy delivery and stellar customer service. Customer for life!
Epic shop very very very good
As a complete beginner I've contaced the shop for some information about longboards.
Wasn't sure what kind of information I'd get but to my surprise both Adam and Rich were incredibly patient and helpful. They have helped me with every bit of information and truly helped me not just to choose which longboard but gave me the information that helped me choose the right board for me.
Couldn't be happier with the help and with my new board and can't describe how much I'd recommend this shop.
Super friendly and helpful folks. I know I'll be coming back here!
On the advice of one of the Vandem staff, I picked a Freebyrd as a starter board.
I was initially toying with the idea of buying one of the £50 boards you see on ebay to get me going, but I am so glad that I saved the extra an got this board.
The board shipped out quickly, and arrived carefully packaged, with a nice note for me in the box which was a lovely personal touch. Some great stickers in the box too!
Out of the box everything was all set up and ready to ride, on top of this, the board itself is gorgeous to look at. Rolls smoothly across the tarmac, and it's made my entry to longboarding an enjoyable one.
Great selection of stuff. Shipped out quickly and friendly staff. A proper shop that seems to really care about it's products and customers. Something that's a rare breed these days.A proper shop that seems to really care about it's products and customers. Something that's a rare breed these days.
I've been on my new board (Lush Chopper) every day since I got it From Vandem and I'm loving it. I come from straight cruising longboard (Vanguard Loaded) land but I wanted to get something to do bowls etc with my skate mates. I've not done much of that yet, but the agility of the board makes me feel pretty confident there - it feels more like a skateboard, turns and pops in a way I couldn't get either of my longboards to (other board is a Lush machine 80's). But I was surprised by how much fun it was downhill and on the London commute - it's not so good on rough terrain, but with the set up I got (Indy 169 + Orange orangutan fat free's) it sticks to the road and the improved turning circle really helps keep out of trouble.
Super fun! And Adam was very helpful and did a great job setting the board up for me - thanks!
Man I am so happy, I just came home from work and the my new deck was waiting for me. My happy meter is about to explode :-D Cant wait for the weekend to test this baby out.You and your company are the greatest in the whole world and I cant thank you enough.Thank you from the bottom of my heart.
Awesome longboard builders and suppliers! Incredible customer service, zero attitude just pure welcoming friendly guys wether you are a complete novice or a pro....everyone is treated superbly. Such Great advice and you don't feel silly or looked down upon if you ask newbie questions....IF ONLY ALL CUSTOMER SERVICE WAS THIS AWESOME!
Simply amazing customer service, competitive prices and extremely extensive longboard knowledge.
I've been using these guys for most of my skateboarding needs for years. Since they brought in all the best brands under one roof and are always spouting good advice when I go to the shop, there's no reason to go anywhere else.
They're very knowledgeable and have carefully curated a very mixed selection of boards, from inexpensive firsts, to Germanic works of art. If they're stocking it, you can be sure it's great value.
It's rare nowadays to get such amazing customer service but Vandem knock it out of the park every time. The staff are extremely knowledgeable, passionate, friendly and always happy to help. I'd say its the best service I've had from a shop ever actually!
I accidentally ordered 1ft of grip tape instead of 3ft, instead of just sending it anyway I had a call from Adam a day after my purchase double checking it was correct. Over the phone he allowed me to correct my purchase and pay for amended order. The grip tape came a day after this and contained a bunch of stickers and a handwritten message on my invoice. Great customer service and really friendly guy, would 100% recommend and buy from them again :)
Speedy service and even a little hand written note on the invoice, nice. oh, and a bundle of stickers. Keep it up guys!
These guys are sick, I bought a board from them and got it within a working day but that is shadowed by the customer service they gave before and after purchase.
Awesome place- Adam Helped me pick out my first board with loads of helpful advise along with a great deal and free stickers and a t-shirt thrown in! Would definitely recommend.
Impeccable service such a pleasure dealing with you. Trucks arrived got them now the following day... perfect!
Looking forward to getting good enough weather to rock out on the board a bit now
Thanks so much for your reassuring approach and A* attitude!!!
Excellent service, excellent price and the personnal note on the receipt was classy.
Nice and easy, learnt alot from the team and loved the stickers/note thrown in
What a great place. Friendly, knowledgeable guys with a great range of boards, bushings, bearings and various bits and bobs beginning with B. Also loving the T-shirt designs. I'll be back real soon.
I bought a deck through these guys (dealing with Adam) - great service, fast shipping, good price. Recommended!
Really great shop managed by awesome dudes. I've bought loads of stuff from them and will keep doing so in the future. They give you really great deals, they have awesome customer service and they always hook it up with stickers (very important).
Keep it up!
Super fast delivery on items purchased for Xmas. Love the free perks that came with the order. They really know their stuff 😄👍👍👍