We pride ourselves on our customer service!
Awesomest skate shop! Just a bunch of great guys with a passion for what they do and time to help, sound advice, speedy delivery and stellar customer service. Customer for life!
Epic shop very very very good
As a complete beginner I've contaced the shop for some information about longboards.
Wasn't sure what kind of information I'd get but to my surprise both Adam and Rich were incredibly patient and helpful. They have helped me with every bit of information and truly helped me not just to choose which longboard but gave me the information that helped me choose the right board for me.
Couldn't be happier with the help and with my new board and can't describe how much I'd recommend this shop.
Super friendly and helpful folks. I know I'll be coming back here!
On the advice of one of the Vandem staff, I picked a Freebyrd as a starter board.
I was initially toying with the idea of buying one of the £50 boards you see on ebay to get me going, but I am so glad that I saved the extra an got this board.
The board shipped out quickly, and arrived carefully packaged, with a nice note for me in the box which was a lovely personal touch. Some great stickers in the box too!
Out of the box everything was all set up and ready to ride, on top of this, the board itself is gorgeous to look at. Rolls smoothly across the tarmac, and it's made my entry to longboarding an enjoyable one.
Great selection of stuff. Shipped out quickly and friendly staff. A proper shop that seems to really care about it's products and customers. Something that's a rare breed these days.A proper shop that seems to really care about it's products and customers. Something that's a rare breed these days.
I've been on my new board (Lush Chopper) every day since I got it From Vandem and I'm loving it. I come from straight cruising longboard (Vanguard Loaded) land but I wanted to get something to do bowls etc with my skate mates. I've not done much of that yet, but the agility of the board makes me feel pretty confident there - it feels more like a skateboard, turns and pops in a way I couldn't get either of my longboards to (other board is a Lush machine 80's). But I was surprised by how much fun it was downhill and on the London commute - it's not so good on rough terrain, but with the set up I got (Indy 169 + Orange orangutan fat free's) it sticks to the road and the improved turning circle really helps keep out of trouble.
Super fun! And Adam was very helpful and did a great job setting the board up for me - thanks!
Man I am so happy, I just came home from work and the my new deck was waiting for me. My happy meter is about to explode :-D Cant wait for the weekend to test this baby out.You and your company are the greatest in the whole world and I cant thank you enough.Thank you from the bottom of my heart.
Awesome longboard builders and suppliers! Incredible customer service, zero attitude just pure welcoming friendly guys wether you are a complete novice or a pro....everyone is treated superbly. Such Great advice and you don't feel silly or looked down upon if you ask newbie questions....IF ONLY ALL CUSTOMER SERVICE WAS THIS AWESOME!
Simply amazing customer service, competitive prices and extremely extensive longboard knowledge.
I've been using these guys for most of my skateboarding needs for years. Since they brought in all the best brands under one roof and are always spouting good advice when I go to the shop, there's no reason to go anywhere else.
They're very knowledgeable and have carefully curated a very mixed selection of boards, from inexpensive firsts, to Germanic works of art. If they're stocking it, you can be sure it's great value.
It's rare nowadays to get such amazing customer service but Vandem knock it out of the park every time. The staff are extremely knowledgeable, passionate, friendly and always happy to help. I'd say its the best service I've had from a shop ever actually!
I accidentally ordered 1ft of grip tape instead of 3ft, instead of just sending it anyway I had a call from Adam a day after my purchase double checking it was correct. Over the phone he allowed me to correct my purchase and pay for amended order. The grip tape came a day after this and contained a bunch of stickers and a handwritten message on my invoice. Great customer service and really friendly guy, would 100% recommend and buy from them again :)
Speedy service and even a little hand written note on the invoice, nice. oh, and a bundle of stickers. Keep it up guys!
These guys are sick, I bought a board from them and got it within a working day but that is shadowed by the customer service they gave before and after purchase.
Awesome place- Adam Helped me pick out my first board with loads of helpful advise along with a great deal and free stickers and a t-shirt thrown in! Would definitely recommend.
Impeccable service such a pleasure dealing with you. Trucks arrived got them now the following day... perfect!
Looking forward to getting good enough weather to rock out on the board a bit now
Thanks so much for your reassuring approach and A* attitude!!!
Excellent service, excellent price and the personnal note on the receipt was classy.
Nice and easy, learnt alot from the team and loved the stickers/note thrown in
What a great place. Friendly, knowledgeable guys with a great range of boards, bushings, bearings and various bits and bobs beginning with B. Also loving the T-shirt designs. I'll be back real soon.
I bought a deck through these guys (dealing with Adam) - great service, fast shipping, good price. Recommended!
Really great shop managed by awesome dudes. I've bought loads of stuff from them and will keep doing so in the future. They give you really great deals, they have awesome customer service and they always hook it up with stickers (very important).
Keep it up!
Super fast delivery on items purchased for Xmas. Love the free perks that came with the order. They really know their stuff 😄👍👍👍
Fantastic service, advice and great for a natter. Bought trucks, wheels, bearings, grip and rails to complete my difficult to buy for wide pool board. Will definitely go again next time I am in town!
Knowledgeable, helpful, genuine people that will go the extra mile to make sure you get what you need. The longboard Adam put together for my wife is awesome, and he pulled out all the stops to get it done in time.
Bought a Machine 3D which is a slide machine love it..Much better than my old sector 9 mini shaka and better than mates mini daisy....go buy one..the guys in the shop are cool too...
Great store, awesome customer service! Thank you Adam for kind conversation!
Great prices for high quality products. Highly recommend that store!
Thanks Vandem you have made my wood happy!
Super quick delivery, and FREE STICKERS !! Who doesn't like free stickers !
The best gear and their prices are unbeatable. I've ordered a bunch of stuff from these guys and their service is always outstanding. They stock the full range of Lush, Sabre and Cult gear, you can't go wrong with any of it.
Excellent service,great knowledge,great products a pleasure to deal with.
Fast shipping, good prices.
Knowledgable staff, great price, and quick delivery! Thank you so much! Proud to be supporting such a bad-ass shop! :-D
Thanks bigly for a first-class service and brilliant full-build deal. Consider this middle-aged bloke well stoked.
Good job Guyz ! Good advices, Good prices, What more ? First order, not the last ! Greatings from France
The Vandem shop has everything you could want to get your boarding fix, found my way into the Shop 3 times in one week. I highly advise chatting to Adam, hes definitely an expert in his field!
Top class service from you guys. I told a friend about it and they can't believe the set-up for the price. Amazingly fast service as well - I was standing on the board indoors less than 24 hours after ordering.
You will definitely be first on the list when I need to buy more kit.
The best service, products, knowledge, prices and advice. Plus sofas and tea. All you want from any retail experience. But these guys go the extra mile with a personal tailored approach and extra freebies. Whether you are popping into the shop or ordering from thousands of miles away, these blokes will make sure you get the best every single time. From letting you know when your favourite wheels are back in stock to supporting UK events. These guys have been the core of the UK scene for decades and will look after you! Have shoppped here many times and look forward to continuing to do so for many years. :)
Fast reliable delivery, well packaged, great communication. Great trucks and was pleased to receive a load of free stickers, bushings and a magazine. Couldn't thank you enough!
Best skate shop in the world, Adam is always in there and is happy to help you find the perfect item to add to your set up or even if you just wanna go in for a chat. I've never come out disappointed well worth it if you can find the place.
Really good products, lovely people. Really helpful and they'll sort you with stuff that's perfect for what you want and at a good price. If you need longboard gear, these are the guys to go to. Only negative is the first time you go there if you don't drive it can be tricky to find but it's worth it.
Was recommended by my university longboard committee pals to use Vandem and I can say it was definitely worth it, no hassle just chill.
Amazing customer service skills extremely quick delivery such rad guys amazing to see them keeping the stoke alive :)
Great selection of products and they are super friendly, knowledgeable and helpful. Perfect place to pick up anything you need for your skate/longboard, or just to soak up some advice in a good atmosphere. They will listen to what you need and guide you to a board that will suit you perfectly. Wholeheartedly recommended. Thanks dudes.
Really great prices for products and shipping. Also, it's a business that you can tell is run by the passion of the owners. A pleasure.
Just pure awesomeness, great bunch of guys that work there and they are all skateboarders!! Really eally helpful with any information you need related to the skate gear and delivery times are fast and reliable!! All product are really good quality, and always have something for everyone an no matter what discipline of skating your doing :D
I've never longboarded before, so I was looking around for my first board. Finally knew what I wanted but I wasn't sure on what trucks or any hardware I'd need. I emailed and then spoke on the phone to Adam who went over all the things I needed to get a great board, at an amazing price! Couldn't be happier!
I love the Grifter 3D I bought from Vandem! I ordered online and got very swift service with the board arriving the next working day. And the message that an awesome guy named Adam put on my receipt really added a personal touch. You guys seem awesome, I'll make sure to pop into the shop next time I'm in Bristol and come say hey to you guys! Also I have been wearing the shirt and advising everyone who asks about the logo to go and buy their gear from Vandem :D
Excellent service... considering I'm quite selective about what I ride and I placed orders from 3 stores, best service out of the 3 and even went the extra mile to personally leave a message on my invoice about my goods and followed through with a request I made.
Will definitely be ordering from you again.
Thanks Adam (Head of almost everything) I believe it was that I read somewhere haha :D