We pride ourselves on our customer service!
Very helpful advice to the dad of a kid new to longboarding, very prompt delivery of the item also. Will shop with you again.
Great board and fast and efficient delivery to Northern Ireland. Thanks Vandem!
Great service, fast delivery and some free sticker too!
Awesome service! Great products, great knowledge and super fast delivery with stickers for free!!
Been hunting for a long board for ages and I found these guys. Adam has been epic. Looking forward to getting my deck. For your longboard needs see if Vandem can help.
Hands down best shop in the UK for longboard gear. These guys are doing good work.
Fantastic service & 24 hours delivery... Highly recommended! Good work guys!!
I'm very impressed by how fast my order got dispatched and delivered, plus the excellent costumer service. Everything arrived as expected and I'm extremely happy with my new board! Thank you all guys.
Just Great. I bought a cruiser for my Nephew (as he'd been riding my oversized 80s pool board). Thought it might need a few upgrades at the low price. Turns out to be fantastic. Really great quality trucks, deck, wheels and even abec7 bearings. Rolls smoothly on the pavements and I'm wanting to keep it myself now. Super fast delivery and awesome communication. Highly recommend.
Couldn’t have been more helpful or more accommodating. I initially rang for advice which they gave without expectation of anything in return. After returning the board I initially bought to the supplier (not Vandem) I ultimately purchased a new board from them in the solid knowledge that I will get something they knew inside out and were selling because they skated it and loved it. The product I have ended up with is superior quality and I reckon it will last me years. I’m going to be a customer for life.
Ordered an amazing complete longboard that arrived next day and promptly ordered some new wheels for it the day after. The courier messed up the delivery but Vandem still took full responsibility and issued full refund. Wonderful service and happy to help if you call. Highly recommend and will definitely use again!
Great service. Great people. I’m new to longboarding. But got lots of helpful advice. Would definitely recommend.
Skater owned and run - friendly and super knowledgable! I've been buying from VANDEM for nearly ten years and would recommend them to anyone.
I ordered some gloves online as "B-stock" and expected to need to tidy up some stitching or something similar but I honestly can't find a fault with them. They arrived in good time with stickers too. I will definitely be using this shop again! Thank you
I ordered a Landyachtz Tugboat UV Bengal cruiser and I genuinely can't remember the last time I received such good customer service. I originally wanted the board with a different graphic, which was unfortunately out of stock. (Not only in Vandem, but literally everywhere i looked) However, they emailed me soon after with alternative graphics and still came through with an equally awesome board. Delivery was super quick and was 2 days earlier than expected. Nice touch adding stickers and a note too.
big love from Wales x
Fantastic customer service and helpful info on their website, they ordered my cruiser board and it arrived in no time, very impressed and would highly recommend. Top notch and even got some stickers
Adam is a super helpful guy. Always happy to help, even if it's just a question via email. Top customer service!
Super responsive, helpful and happy to be flexible with dispatch times. Thanks!
I decided to reignite my love for riding during this lockdown period - the service, the advice and the overall vibes from the team were fantastic. The level service transcended beyond pre-sales into after-sales with further advice about setup.
A hugely positive experience and I will definitely be coming back. Loving my LY Tugboat.
Brilliant customer service, delivery and advice. 10/10 would order from them again.
Great service. Bought some grip tape to build a board with my son. Awesome product. Very pleased to see fully recyclable packaging as well.
Great service and delivery speed. Items arrived well packaged and in paper instead of plastic which is awesome! Just upgraded my wheels and bearings and can't wait to hit the streets! Thanks 😊
Ordered some wheels and a set of slide pucks. Thought "Meh, Covid-19 plus I knackered my ankle t'other, I'll go for free delivery" Arrived mega fast. Came with a nice hand written note and a load of stickers that totally made my day.
New to this longboarding lark (It's a lockdown hobby) but loving it so far. If you want some kit in the U.K. you'd do much worse than to give these guys a little money. Will be using again!
Excellent customer service, great advice and really fast (next day) delivery!
I was looking for a board! I did NOT need to look any further! Vandem looked to be highly reviewed, and now I know why. I visited the website and was impressed, so rang them up for a chat. Adam was super helpful, and also just a sound guy! He knew his stuff, and 24 hours later I was holding my new Lush Dagyr on an elite setup. The board is sweet! And Vandem are awesome! I 100% recommend them, have already put another friend onto them, and I'll definitely be going back! GET YOUR LONGBOARDS HERE!!!!!!
There's a reason these guys have 5 out of 5 star reviews, brilliant service, great advice and a pleasure to deal with. I phoned up late on a Friday afternoon on a whim. Ordered a LY Rally Cat deck and built it up over the phone with advice from Adam. He built it up and got it shipped that day. It arrived on Monday is just stunning and a great ride. Adam even included a load of stickers and a nice handwritten note. Top notch from Vandem, support your local skate shop and order from Vandem!
Perfect Service! Made the order over the phone on a Friday morning which was made super easy by Adam. Order was prepped and shipped with an estimated delivery date of Monday/Tuesday. My order arrived on the Sunday in perfect condition with a few freebies thrown in. Such an easy process and will definitely be using Vandem for future purchases.
Experts on all things boarding they make sure you get what you need even if that means suggesting not to buy something.
They've always been willing to talk through every and any question I've had and never not had an answer.
Genuinely the best service and they only stock good quality products. If they don't stock it it's probably not worth buying and if they do it'll only add to your ride.
Super quick delivery. Thanks for the messages guys xx
Super impressed with these guys! Whatsapped an enquiry and they got back immediately. Ordered the Lush Dagyr board and they tweaked it based on my needs. Came the next day...what's not to love?.can't recommend them more! Go local!!!
Great customer service extremely helpful and when there was an issue with my order it was dealt with immediately and rectified before it was dispatched and was with me in 24hrs. They have a great ethos and would not sell anything they wouldn't use themselves 11/10. I managed to bag the last lush legend in its current guise and it is awesome!
Always a pleasure to deal with these guys, very knowledgeable and easy to talk to!
Excellent service! was kept updated till my beautiful new cruiser was at my door, great service especially in these times!
Used the online service and was easy to use ,loads of good tips and info .
Skateboard was already assembled when I opened the box.
Will be using them again in the future .
Really good experience with my online order. Delivery was swift and the team were easy to contact instantly via WhatsApp. I am also loving my D Street cruiser which arrived earlier than expected.
Ordered some new wheels on Wednesday afternoon, had them in my hands Saturday (Friday was the Bank Holiday so even more impressive). I've ordered complete longboards as well as seperate decks, trucks and wheels from them before and never had any problems.
I was a frustrated lockdown surfer who took up longboarding so I got a few things online and these guys were great to chat to. They are passionate about their sport and very knowledgeable!
Ordered a new board from these folks at 4.30pm. I was riding it at 10.30am the next morning! Superb service and delivery. Thanks folks! 🤟
Amazing service. Enquired about the availability of a board, got quick and friendly responses, ordered the board the next day and it arrived the day after I ordered it. Adam kept me in the loop and the board itself is top quality. Could not recommend more.
I'd being looking around for a longboard, and was massively impressed by the help and advice given, and then the speed of dispatch. I'll certainly be back, and will point others towards this lovely store!
Awesome customer service and brilliant trustworthy support. They are the best you could meet 👍 Their experience goes beyond the line even when is about inline skates. Thank you and wish you all the best.
Amazing customer service. I messaged them on WhatsApp and they gave me a call. The staff were very friendly and helped me choose my first board. The delivery was suuuuper fast and I'm so happy I chose to shop with them. The board is also super good quality. I got the d street black cruiser and it's honestly amazing quality. Thanks guys!
WOW! I had no clue about Longboards or skating and these guys helped me make the right decisions. You couldn't ask for better customer service and support. The guys here are dedicated and committed. Plus they had the best prices over any other shop. 100% shop here, you wont regret it.
Excellent service. Fast to reply to my email enquiry, helpful and fast postal service. Will be my 'go to' store for future longboard needs.
Super fast delivery, very professional guys, very good, best quality products, truly recommend
Excellent gem of a shop...highly recommended. My new board came next day after ordering and have not stopped pushing mongo since. Don't fall for any of that cheap amazon sponsored stuff. Go to the experts and get the best boards from the best shop.... buy from Vandem all day long.
I ordered the Long board on the Tuesday (I think, all days have rolled into one as we’re in lockdown 🙄) anyway, it arrived the next day as promised. Excellent customer service. My son loves it and he even got a personal note on the receipt and some stickers for his board. Thank you very much. It came in time for his 9th birthday! Really appreciate it .
Bought a lush longboard from them, after trying out a cheap one from Amazon. It's like day and night. It puts a big smile on my face to ride this new board. Thanks guys for selling these amazing boards. If I had stuck with the cheap one, I would have stopped riding it soon. But this one I'll have fun with it for a long time I reckon. Keep up the good work !
Ordered a board from them over this lockdown and they’ve been nothing but amazing! I will suggest this place to anyone who’s ever looking to get skate gear. 10/10