Testimonials
We pride ourselves on our customer service!
Check out our Google Business Page for more reviews and write your own
Wonderful service, fast, efficient and full of yummy goodness.
My order was for some wheels for my daughters board, she is gunna flip!
Thanks guys for making a little girl totally stoked.
- Kieran Reed, October 07, 2019
I only buy my longboards from these guys and put complete trust in them and they never fail to come up with the greatest products , they’re service is incredible rad as s*!t if you ask me
- Bec C, October 04, 2019
Great service on whatsapp, next day delivery, excellent product - very happy
- Jonas Vetterle, October 03, 2019
Detailed, personalized service from the start. Having never bought a board before I felt confident with the information I was provided with. The Lush Freebyrd is sick. Thanks again guys, shout out to Adam 👍
- Neil Young, October 03, 2019
(Translated by Google) A very good contact, a responsive and efficient team with good advice. My order was shipped the same day and delivered super fast, frankly, well done. I can only recommend this site, thank you Vandem.
A very good contact, a responsive and efficient team with good advice. My order is shipped fast and super fast, frankly, well done. I can only recommend this site, thank you Vandem.
(Original)
Un très bon contact, une équipe réactive et efficace avec de bons conseils. Ma commande a été expédiée le jour même et livrée super rapidement, franchement, bravo. Je ne peux que recommander ce site, merci Vandem.
A very good contact, a responsive and efficient team with good advice. My order was shipped the same day and delivered super fast, frankly, well done. I can only recommend this site, thank you Vandem.
- Frank, October 03, 2019
Faultless, expert and professional service.... I skated in my youth (now 33) fancied getting back into skating in some form which led me to long boards. Im a bit older and wiser but its a bit confusing with so many shapes &styles available. I contacted Vandem via whatsapp for a bit of guidance and the service was amazing, I followed it up with a phonecall & learnt so much and was advised on what setup would suit me. Upon receiving my board their advice was right, it's perfect. I had missed the delivery cut off that day but courier hadn't been so Adam got it sorted within minutes of me placing my order, it arrived next day. It was for my birthday, Adam added a little handwritten birthday message to my invoice which I thought was a great personal touch!
I would have absolutely no hesitation with recommending Vandem and will certainly be the only place I will ever buy any further gear from, they are so clearly knowledgeable and passionate about what they do! Top class
- Julian Hume, October 03, 2019
Didn't get the chance to go to the shop. I have trusted the guides on the website. I'll keep you updated. But in the meantime service was great as is the board quality.
- Glenn Henson, October 03, 2019
At 49 making my first foray into longboarding trying to keep up with my teenagers. Outstanding, super-quick advice; speedy and professional service; kept informed all the way. Classy touch with a handwritten note with my board from Adam. Not going anywhere else for gear! Definitely stoked!
- Andy Carre, October 03, 2019
Adam is very friendly and helpful. Thanks a lot.
- Ruby Zhao, October 03, 2019
Super happy with my new Lush longboard from Van Dem. Great customer service and delivery. It's so turny!
- Andy Turner, October 03, 2019
Hi guys! Big thanks for my recent purchase and the 5 star customer service.
I have just put to together a old skool board Alva 11" wide pool deck 215 indi trucks & yellow 60mm kryptonics. Tried serval places to get clear grip tape for my deck with no luck, so thanks for helping me out big time!!
I've put my own design on the top part of the deck and now i'm griped & rippin it! Been skateboarding since 1976 & still stoked riding the parks @ (aged 56) All the best to YOU and Pro skaters @ 2020 Tokyo Olympics!!
- Paul Cook, October 03, 2019
Product ordered: Vandem 11" Clear Longboard grip tape - 1ft length
Mail order customer only so far but such good service I will be making the effort to visit the store soon. Very knowledgeable and happy to share that knowledge and help you out as much as they can.
- Ross Summers, October 03, 2019
Product ordered: Paris V1/V2/V3 and Bear Gen 5/Gen 6 Trucks Pivot Cups by RipTide (pair)
LOVE my new Loaded Icarus board. Customer service from these guys was amazing. Great communication throughout and really easy to choose a board and purchase on their website. They even chuck in free stuff too ! Can’t recommend enough !
- Ian Reynolds, September 27, 2019
Product ordered: Loaded Icarus Drop Through Longboard
Adam offered excellent advice and encouragement! The board was delivered very quickly and arrived exactly as described. Now all I need is time to use it!! I strongly recommend Vandem Longboard Shop. Not because I’m an expert on longboards (I know almost nothing about them!) but because I appreciate enthusiasm, advice and service. All of these were provided without any need to ask and since it was my first contact with them, I must assume it is their automatic way of dealing with everyone. I wish them good fortune.
- Charles J, September 24, 2019
Great selection of boards. Faultless delivery and quality.
- Dominic Rowell, September 13, 2019
Very friendly and advisable. If you need some knowledge about long boards that's the right place in Bristol.
- Rafadar Rudbas, September 11, 2019
I came across the VanDem website by accident but I’m so happy that I did! I spoke to Adam on the phone and what a great guy; super helpful and genuinely into what he does! After our chat, I ordered a Lush Freebyrd and it arrived today. Man, it just looks quality!! After years of snowboarding and never skating, I kept meaning to get a longboard and I am so pleased I finally have! I am buzzing off this board! I couldn’t stop grinning when I got out on it. It’s just carves so nice and feels so natural. It inspires confidence and I know it’s gona be more than upto what I can ask of it as I progress. Thanks again guys for the advice and for the awesome board!!
- Ian Robinson, September 10, 2019
A really good experience! Went to Bristol for the day and I needed a new longboard, so I went to Vandem. And then I spent an awesome day on my new awesome board! Really professional and just perfect advice. Thank you again :)
- William Nunesse, September 09, 2019
As always the service advice and quality is way beyond what other stores are capable of. My first stop for anything skate related 👍👍👍
- Philip O, September 06, 2019
Brilliant boards and customer service.Really fun board ready to go. Cruises nicely. Amazing for the price and loved the note and stickers that came with it.
- Christian T, September 04, 2019
Arrived quickly, well packaged, great kit. A nice hand written message on the paperwork. Many thanks Adam. Will definitely keep coming back. My favourite skate shop in the UK!
- Ross M, September 04, 2019
Rad. Top job. Fast despatch, fair price, excellent wheels, will shop again!
- Gareth G., September 03, 2019
Next day delivery, great customer service, know the industry and give you loads of freebies with your order. Couldn't be happier to support a business
- Henry Sherratt, August 27, 2019
Guy obviously knows what he's talking about. Very helpful, great service. Get your stuff here.
- Tommy Ache, August 21, 2019
Good guys, great service, much quicker than expected. recommend fully.
- OfficialBunKaaH, August 19, 2019
Needed some new Truck bushings, these guys were the best price and delivered them to me fast. Thanks for the free stickers too! you rock!
- Daniel Avery, August 13, 2019
Product ordered: Bones Hardcore Skateboard Bushings (Cone)
The Greatest Website for information on longboarding. Bought an awesome Lush Mako on the back of how informative and knowledegable the website is and from WhatsApp chat. First ever skateboard at 48yo! Lovin' it.
- Colin Park, August 12, 2019
Fantastic base of knowledge and super chill guys. All around best experience I've had when shopping for boarding goods. They recommended some products that'd be great substitutes for my current ones. Looking forward to leaving to locally made 'thane lines
- Scott Tippett, August 07, 2019
Product ordered: Lush Longboards GT Race Gloves
Recently brought my second board from vandem, and had the same quality service and advice as the first. Adam helped me decide which board would suit what I wanted, and recommended some items that have helped a lot. Board is exactly as shown, and always try and have a look inside whenever I'm in Bristol.
- Samuel Wonham, August 06, 2019
Thank you Vandem, the service i received was above and beyond, loved the handwritten stoke note, this review has been long coming... the Mako has basically kept me from writing, so much fun and the customise-able set up (cult chronicles rather than the raptures) slidey fun has never been so easy (feels like cheating!) the board is superb, the quality of the components are spot on and the ride is very sweet... massive grins all round. These guys come highly recommended and rightly so. five stars guys.... Thank you :)
- Phil O'Pray, August 01, 2019
Adam is very friendly and helpful. Thanks a lot.
- Ruby Zhao, July 30, 2019
Quick delivery, handwritten note and free stickers. Will definitely be stand up sliding onto your website again
- Ciaran J., July 30, 2019
At 49 making my first foray into longboarding trying to keep up with my teenagers. Outstanding, super-quick advice; speedy and professional service; kept informed all the way. Classy touch with a handwritten note with my board from Adam. Not going anywhere else for gear! Definitely stoked!
- Andy Carre, July 24, 2019
An absolute pleasure to deal with. Kept me up to date with my order at all times, my items were shipped and delivered before I knew it. Great service. Great guys.
- David T, July 23, 2019
Faultless, expert and professional service.... I skated in my youth (now 33) fancied getting back into skating in some form which led me to long boards. Im a bit older and wiser but its a bit confusing with so many shapes &styles available. I contacted Vandem via whatsapp for a bit of guidance and the service was amazing, I followed it up with a phonecall & learnt so much and was advised on what setup would suit me. Upon receiving my board their advice was right, it's perfect. I had missed the delivery cut off that day but courier hadn't been so Adam got it sorted within minutes of me placing my order, it arrived next day. It was for my birthday, Adam added a little handwritten birthday message to my invoice which I thought was a great personal touch! I would have absolutely no hesitation with recommending Vandem and will certainly be the only place I will ever buy any further gear from, they are so clearly knowledgeable and passionate about what they do! Top class
- Julian Hume, July 16, 2019
Great speedy service and a deal on the price to boot, top notch
- Si P, July 15, 2019
I ordered some longboard bolts for £5 and got a hand written letter from the staff member who packaged them as well as some stickers and a list of longboarding events in the UK this year. They get 11 out of 10 for making me smile and supporting the scene. Legends.
- Luke Wilde, July 10, 2019
I purchased an Icarus complete premium, amazing customer service, with constant updates and delivery arrived in 2 days (Within UK) I am very pleased, also they are very friendly with a cute comment on my receipt ♥
- Volkan Gundogdu, July 08, 2019
Product ordered: Loaded Icarus Drop Through Longboard
Excellent service and product.
- Peter P, June 17, 2019
New board arrived the next day with a load of stickers for the kids - well stoked! Cheers guys!
- Rik Barwick, June 14, 2019
Adam is a top bloke. He made changes to my original set up, and in simple terms explained why X wheels would work better than Y etc. I am beyond happy with my board, and as a total newbie to skating, his advice and friendly manner have made this one of my top customer service experiences ever. I would absolutely recommend Vandem.
- Gurpreet Douglas, June 10, 2019
Bought several bits and pieces lately.... brilliant service
- Chris K, May 15, 2019
Decided to get a longboard for commuting in London, 17 years after I last road a board! (I’m 33 now). Great information on the site which was very helpful when deciding what board to get, and also super helpful (and fast reply) chat function on site, helping me with bushing and truck chat! Hopefully the start of long lasting relationship, whilst I plough more and more money into more and more boards lol
- Alex H, May 15, 2019
You want to hear about what I think of you guys and your customer service..? It’s ACE! Can’t wait to actually get my wheels and bits but thank you for being so quick and for keeping me updated the whole way through. Will be sharing kids words online. Thank you again.
- Alex Bates, May 15, 2019
Very pleased with the board and the service was exemplary.
- Simon C, May 09, 2019
Bought online but felt like a very personal service. Great product delivered quickly. Thank you guys!
- Délio S, April 23, 2019
Ordered sliding gloves, arrived quickly, free stickers (everyone loves free stickers) and friendly note written on receipt. Very friendly service.
- Simon Dunk, April 18, 2019
Product ordered: Lush Longboards Freeride Gloves - Black
A quick test drive told me everything I needed to know about this fun-loving crowd. I ordered ex display wheels - 70mm Cult Converters: cheep and chearful. I ordered on Friday, confirmation email says delivery in 3-5 working days, the package comes Monday morning. Boom! Communication after purchase was stelar, guys at Vandem made sure I am stoked with the purchase and assured me I am going to love to slide from now on, which I am but only after only few evenings of carving on my local residential street, (not hills for me yet, I am a freshman) I am slowly getting ready to purchase my slightly different (flexy) board. All the reviews I read are well deserved.
- Thomas Stec, April 12, 2019
Absolutely awesome, super happy with my board rides as smooth as butter I love it and delivery was superb. Would definitely buy from these guys again.
- Bec C, April 08, 2019
Only bought deck grip for a new self made deck - however will be back at some point for the excellent speedy service - cheers guys !
- Christian Davies, April 01, 2019
Product ordered: Vandem 11" Clear Longboard grip tape - 1ft length