Testimonials
We pride ourselves on our customer service!
Check out our Google Business Page for more reviews and write your own
Vandem's guides really helped me to work out what I wanted and made me choose to spend my money with them. I've just bought my first longboard and will definitely be shopping with them again.
- Andrew Pearce, July 03, 2018
Such helpful advice on what to get and even better experience overall! They both know what they are taking about and also helped me pick another new board and stuff for my longboarding hobby! They obvsouly want to get lots of people to have fun and to make sure that they are getting the most bang for their buck! 😂
So happy for the purchase and will be going back again with anything that I need!
- Ian Dafilmoto, July 03, 2018
Product ordered: Sabre Bushings Barrel Kit
Not only was the product exactly what I wanted but the staff at Vandem longboards are nothing short of exceptional! I accidentally ordered one truck only and Adam held my order and emailed me to make sure I only wanted one as it is an uncommon purchase. After a quick phonecall I realised I needed two and he amended the order for me and threw some awesome stickers in the box. I'll be coming back to buy a new deck soon, would recommend.
- C.H., July 02, 2018
Super fast delivery! Amazing service and excellent product.
- Karolina Tamiola, June 29, 2018
Product ordered: Lush Longboards Freeride Gloves - Black
Amazing service and excellent products. The personalised touches are fantastic. Delivery super fast.
- Jing Shyang Yeow, June 28, 2018
No wonder Vandem are so highly regarded, the service is outstanding. There was an issue with the delivery of my order (nothing to do with Vandem, the courier made a mistake) and Adam took it upon himself to find a speedy resolution and ensure I received a set of wheels in the shortest possible time frame. The amount of care and dedication he shows is amazing. Excellent communication too. I rarely write reviews but this has been my best shopping experience. Vandem should be your go-to shop for everything on wheels!
- Thomas Murcia, June 22, 2018
Great service quick delivery as you would expect :)
- Jachob69, June 19, 2018
These guys awesome! Their professionalism and friendliness made the difference in my shopping experience. Thank you guys! :)
- Lincoln Almeida, June 06, 2018
Product ordered: Vandem 11" Extra Coarse Griptape
You cannot find better service than this! Adam is direct, honest and helpful. I got a great package, sound advice (that saved me money) and it was delivered in under 24 hours. Oh, and the metre+ longboard with 74mm rollers (all fixed up ready for me)..??? WOW, just WOW. Thank you VANDEM
- Steve Day, June 06, 2018
Really helpful and friendly shop. As a complete newbie (and old enough to know better) it was great to get advice from an experienced skateboarder who knew what I needed even when I didn't. Thanks Adam!
- Ben D, June 06, 2018
The man was so lovely he explained how to fix the bolt on my trucks and helped me when the bolt was stuck ! Lovely guy! Definitely knowledgeable on the subject too !
- Aaron Iqbal, June 05, 2018
Guys are brilliant, really helpful and all the gear I have bought has been class
- Connor Callaghan, May 31, 2018
Absolutely fantastic.
The best customer service I have ever recieved from a skate shop.
The board I bought came with free one day delivery, a free T-shirt and a flyer for upcoming longboard events to get into the sport! Even a little handwritten message on my invoice just to say thanks. These guys are brilliant and I will definitely be shopping at Vandem again.
- Marcus Graham, May 24, 2018
Great communication, and super fast delivery!!
Will definitely be shopping here again!
- Tyler Jaggs, May 23, 2018
Adam and the team are so helpful, I am a beginner to longboard dancing and they really listened and helped me get the board that was just perfect for me! They are so supportive and helpful and laid back :-)
- Sue Tupling, May 14, 2018
Visited with my ten year old daughter, who wanted to get a longboard or cruiser in addition to her trick board but wasn't really sure what would be best for her.
Adam was pretty much the closest thing to customer-service perfection that we could have hoped for. We needed lots of advice and he must have spent a good hour with us letting her try boards, answering all of her questions and generally making sure she walked away with the right board. He then helped her to change the bushings herself in shop before we left so she knew what to do in future and how to take everything apart and put it back together properly. There was no hard sell at all, and the whole experience was nothing short of a pleasure.
My daughter is very happy on her new drop-through longboard and is satisfied that she made the right choice, although she has a different board to what she thought she would need - great to have good advice and end up with the right board for her needs.
Thanks Adam - very satisfied customers :-)
- Lucy Luke, May 10, 2018
A very personal customer service and high quality product.
I turned up unannounced at the shop, and Adam opened up specifically for me, built a board up for me to test, and helped guide me on what I could expect from their various models.
After a weekend of almost solid riding I am really feeling the benefits of the board I went for and delighted with my choice.
Great to see a small company flourishing through good service and a high quality product.
- R Pal, May 09, 2018
While searching for a longboard for my daughter I read a review about how helpful Vandem had been to a father in a similar situation. We spoke with Rich who very quickly worked out the best board for her and no pressure to buy. We did buy from Rich, the following day the longboard arrived and she is very happy with it. I was so impressed by Rich's helpfulness I've even bothered to write this review and pass on my great experience with Vandem.
- Brian Young, May 09, 2018
Adam is the definition of perfect customer service. I was dithering about what board to get until we had a conversation. He was quickly on my wavelength & showed zen-master patience. Solid advice given in terms I could quickly grasp. A bit of luck let me also buy the other board that caused my dithering. Adam was so accommodating sorting the extra order and getting both boards to my hotel before I headed into France for a couple of weeks - with two brilliant boards in my bag!! The Lush boards he sells are solid quality and UK made (always support your local shaper). The Samba & Legend I bought are such different characters but coming from the same stable, are beautifully engineered & finished. In simple terms, you can't go wrong dealing with Van Dem. 🤘🏻🤘🏻
- dewin doeth dwl, May 08, 2018
The team at Vandem were extremely helpful and knowledgeable. They helped me to choose the right board for my 10 year old, who wanted a board that would be most in line with snowboarding. The board is great. My son loves it and says his birthday was the best birthday ever!
- Joelle S, April 27, 2018
Went there today after speaking with Adam via Email. Can't beat a one to one with someone in a shop. Lots of good advice. Didn't feel under any pressure to buy (still bought one though) Advised me on what I needed, not what they wanted to sell.
- Allen, April 23, 2018
"Thanks for the advice - really helps with all of the noise out there on the web."
- David Lucas, April 19, 2018
I’ve already left a few reviews on vandem’s site, but I thought it was time for another. So I just watched Brightpearl’s video where Rich was interviewed (if you’re reading this review, I strongly recommend you watch it), and it put into perspective what vandem does for the UK long boarding community. When you buy from vandem, you aren’t just buying a product, you are investing money into a community of people that all love to skate. Not only that, their delivery and customer service is spot on. They got me into skating, and now it’s my passion. Thank you Vandem!
- George China, April 16, 2018
Super helpful and full of knowledge! Got lots of great tips and advice. Amazing stock, literally found THE place to go for your longboarding needs.
- Christina Freeth, April 09, 2018
I've never felt more happy to leave a review about a business. Adam and Rich are an outstanding example of customer service. Very happy and will be purchasing all my equipment from here from now on. Love the board guys!!!!!
- Gareth Gregg, March 27, 2018
I tend to worry a bit too much about things, so as I'm getting into longboarding I've been pestering Vandem with questions. They've always been very happy to help and explained things clearly to me through chatting and through they're awesome online guides! It's a business made with love and it shows.
- Pericles Karachristos Boletis, March 20, 2018
Being older, I was a little apprehensive going to the shop but I needn't have worried as I was immediately made welcome. They're very friendly and knowledgeable and keen to offer advice. Their passion shows. Highly recommended
- Simon Hirst, March 15, 2018
Excellent advice from Adam, as I have quite an unusual stance on the board (wide footing/big feet) we talked through various options and took measurements on my current board before deciding on a setup I was happy with. Delivered the next day this board gave me the confidence to dial in the setup quickly and head straight downhill.
Very pleased with the board and I'll be shopping with Vandem again in the future.
Thanks Guys!
- Andrew Dobb, March 15, 2018
Brilliant griptape and event better service. I Accidentally ordered two of the same item, and a refund was processed without any hassle. The grip tape is the best I’ve ever used, and I will be re-ordering from Vandem when I wear it out. Highly recommend these guys. Enjoyed the doodle on the invoice too!
- Maxime B, March 07, 2018
A great shopping experience. Adam spent all the time I needed on the phone discussing what my skating plans were and what board(s) would suit. My board arrived a couple of days later, well packaged and fully set up for me to get out and ride.
I'll be back for the next one!
- Karen Cairns, March 06, 2018
As a complete novice to the longboard game, I really didn't have a clue on what to buy. This wasn't a problem for Adam, he quickly identified my needs and what I'd mainly be using it for, as well as offering multiple choices of longboards to meet every budget.
The service was excellent, but it was the personal touches which make this place stand out, it was a level of service akin to what I would expect for when I purchase items at much higher price points. The handwritten note was a nice touch too!
To summarise, if you have any longboarding needs, then there isn't really anywhere else you should bother looking. They are knowledgeable, smart individuals who run this business in an exemplary professional manner. A lot of businesses should take note.
- Mani Singh, February 27, 2018
Product ordered: Loaded Icarus Drop Through Longboard
In 1975 there were 2 significant events in my life... I made my first guitar and I also made my first skateboard. Skateboards practically didn’t exist in the UK back then. I grew up near US air bases, so getting hold of wheels and trucks from USAF kids wasn’t too hard... That first board I made was a labour of love in vertically laminated maple, poplar and walnut and I finally retired it when I bought a G&S pintail.
Fast forward to today and I am still making guitars, but for all my longboarding needs there is Vandem. For over 40 years, aside from playing guitar, this has been my sport, challenge, thrill and chill. Vandem are all about top quality advice and service
In a world where the masses still haven’t woken up to the appalling impact on our businesses of the uncaring tax-dodging retail behemoths, it is a joy to support kindred spirits with my custom. So many thanks to Adam and all the staff at Vandem.
- Jenna Bradley, February 23, 2018
Excellent, fast and efficient service
- Richard Baker, February 20, 2018
Product ordered: Sabre Trucks boltset
Lovely shop service. Lovely trucks. Best service I’ve found in any shop, ever. Also, love the F38 Sabre baseplate; really light, really strong and stable speeds. What more could you want?
- Jordan H, February 19, 2018
I was so pleased with how Adam handled the order. Nice note on the invoice! Great shop, I’m not going anywhere else.
- Fabricio C, February 16, 2018
Most incredible customer service ever.
I called Adam because my young son (8) had decided he wanted a longboard. Adam actually SPOKE TO HIM PERSONALLY ON THE PHONE to find out what he wanted a longboard for. How many shops would actually take an 8 yr old seriously and talk to him?
Because he did, Adam realised that what my boy needed was not actually a longboard but a board he could learn tricks on. Even though he didn't stock what we needed, he advised us on what to get and then ordered it in. He also went out of his way to sort me out with what I think is probably a deeply cool deck that I'm too much of a noob to really appreciate.
He kept up constant email contact throughout the ordering process and then when we went to pick up the boards, he put one of them together in front of us so we could see how they fit together. To do all that and dissuade an 8 yr old from something he had his heart set on - well, any Dad can tell you that takes some doing.
One thing shone through: Adam loves skateboarding and was genuinely excited about getting us started on our new decks. Vandem isn't a normal high street business, Adam has his whole heart in it, and it shows.
- Paul Foxton, February 08, 2018
My experience with Vandem has been very different from the norm. I got a call from Adam just to let me know the order was being processed and my expected delivery date. I also got emailed and phone calls at each stage or the order. Freakishly good service tbh. My order was a Loaded Dervish Sama deck (beautiful I must say) and was TRIPLE packaged and in perfect condition. All in all an excellent experience and an good example of how above and beyond service can win customer loyalty as it has done for me. Thanks very much Adam you certainly know how to run a business. Cheers for the t shirt and stickers too.
- Trevor Lam, February 07, 2018
Shame the rest of the retail world can't be as chill. Nice generates nice :)
Mega-stoked on the Lush Grifter 3d, cheers Adam.
(Let's all keep rules out of skating, it really doesn't matter which part of the road your on, it's just you and the board, only that precise moment)
Ezee now ;)
- Robert Greenaway, February 05, 2018
Product ordered: Vandem 11" Extra Coarse Griptape
These guys are so helpful. Adam goes above and beyond to make sure you know whats up with everything you order, giving you tonnes of advice and being generally sound as. Probably just support local and always order from these guys. Next time I'm in Brizzle I'll pop in for sure.
- Emma Williamson, January 09, 2018
Phoned to sort out suitable board for my son who’s massively into his snowboarding. Have to say the service was amazing and there was no pressure to “oversell” to me even though I had no clue what I was looking at. To say my son is stoked would be an understatement, and he’s proudly shown of his new Samba to everyone and has made a few others, already into their Longboards, look with envious eyes. Would hugely recommend and maybe in a small whiles time I’ll be heading back to discuss something for my skiing daughter to enjoy and convert her to a board instead
- Kevin Hyde, January 08, 2018
Great to use, brilliant company to buy from x
- Lucy R, January 02, 2018
Bought online and the dude was super helpful and friendly over whatsapp. Would buy again.
- Daniel Oulton, December 15, 2017
Just wanted to say how helpful Adam was on both occasions when I had to call for advice on buying a board for my daughter, I would not know one board from another and all the advice I was given was excellent and no hard sell either which makes a nice change. This is obviously a great shop for the boarding community but also excellent for us none boarding parents. Thank you.
- Paul Coughlan, December 11, 2017
Buying stuff from Vandem is the most joyous way of spending money I have yet discovered. Highly recommended.
- J S, December 11, 2017
Brilliant! Thanks chaps - really appreciate the attention to detail and personal touches. Shows that you really care about what you do, and that you want to share that. Will definitely be back :)
- Neil Ronketti, December 11, 2017
Vandem is an awesome skate shop that offers much more personalised service than the norm. Adam and Rich are skaters themselves (and generally top blokes). They really take the time to listen to what you are after and recommend the most appropriate equipment, whether you're a total newbie or a seasoned veteran. Their stuff is great value too. Get yourself over to their shop for a chat and some friendly advice if you can, its well worth the trip.
- Barry Fogarty, November 30, 2017
Very knowledgeable and friendly. All round great service.
- Simon Underwood, November 02, 2017
Product ordered: Lush Longboards Freeride Gloves - Black
I purchased a Freebyrd for my daughter and those guys even threw in some softer bushings better suited for a teenager. ****** brilliant service.
- Josh S, October 31, 2017
The guys at Vandem are great to deal with and quickly answered the questions I had, then packed up this beautiful board for me (Hackebrett Wasser). The board it self is 'woah' level beautiful, the pictures don't do it justice. I gripped it with clear tape so some of that natural beauty shines through. The handling is very positive, not too squashy, great for carving and downhill. I can't wait till next weekend and go out again!
- Alexander S, October 31, 2017
Very good customer service online.
- Matt Dixon, October 30, 2017