We pride ourselves on our customer service!
Got some sound advice and a friendly attitude when asking questions. Approved what I suggested when I said what I was looking for and didn't try to up sell me. Products were great and delivery timing was excellent.
Excellent store but above all a person always available and kind who can really do his job thanks Adam.
Excellent advice and service. These guys are passionate about sharing their knowlege.
Best customer service ever. I ordered some slide wheels and slide gloves separately on the same day meaning I paid for next day delivery twice. I then got an email from Adam telling me that he’d combined the order and he included a skate tool I needed to reimburse the cost of the shipping. Got them the next day and love everything. Loads of stickers and an awesome little hand written messages on my reciepts!
I’ll definitely be shopping here every time I need anything. 10/10 would reccomend - thank you guys!!
Quality products, quality service, I wouldnt think of going anywhere else - thanks Adam!
Had a chat with Adam regarding setups for dancing longboards. He was more than helpful and really knows what to advise on. Helpful and friendly. Would highly reccomend to anyone looking to get into skating.
A pleasure to deal with-fast delivery and they actually care about you even after the sale is complete-will definitely buy from here again.thank you.
Spoke to Adam about trucks for a deck I was building with my son as a project. Couldn’t have been more helpful and enthusiastic. Needless to say I bought the trucks and a few other bits. I won’t hesitate to shop here again for the next project.
Cheers guys. Awesome customer service.
Great shop, really helpful when I emailed with questions. I got my Lush Longboards Machine 3D X-Tuff with free next day delivery and I couldn't be happier
Vandem's guides really helped me to work out what I wanted and made me choose to spend my money with them. I've just bought my first longboard and will definitely be shopping with them again.
Such helpful advice on what to get and even better experience overall! They both know what they are taking about and also helped me pick another new board and stuff for my longboarding hobby! They obvsouly want to get lots of people to have fun and to make sure that they are getting the most bang for their buck! 😂
So happy for the purchase and will be going back again with anything that I need!
Not only was the product exactly what I wanted but the staff at Vandem longboards are nothing short of exceptional! I accidentally ordered one truck only and Adam held my order and emailed me to make sure I only wanted one as it is an uncommon purchase. After a quick phonecall I realised I needed two and he amended the order for me and threw some awesome stickers in the box. I'll be coming back to buy a new deck soon, would recommend.
Super fast delivery! Amazing service and excellent product.
Amazing service and excellent products. The personalised touches are fantastic. Delivery super fast.
No wonder Vandem are so highly regarded, the service is outstanding. There was an issue with the delivery of my order (nothing to do with Vandem, the courier made a mistake) and Adam took it upon himself to find a speedy resolution and ensure I received a set of wheels in the shortest possible time frame. The amount of care and dedication he shows is amazing. Excellent communication too. I rarely write reviews but this has been my best shopping experience. Vandem should be your go-to shop for everything on wheels!
Great service quick delivery as you would expect :)
These guys awesome! Their professionalism and friendliness made the difference in my shopping experience. Thank you guys! :)
You cannot find better service than this! Adam is direct, honest and helpful. I got a great package, sound advice (that saved me money) and it was delivered in under 24 hours. Oh, and the metre+ longboard with 74mm rollers (all fixed up ready for me)..??? WOW, just WOW. Thank you VANDEM
Really helpful and friendly shop. As a complete newbie (and old enough to know better) it was great to get advice from an experienced skateboarder who knew what I needed even when I didn't. Thanks Adam!
The man was so lovely he explained how to fix the bolt on my trucks and helped me when the bolt was stuck ! Lovely guy! Definitely knowledgeable on the subject too !
Guys are brilliant, really helpful and all the gear I have bought has been class
The best customer service I have ever recieved from a skate shop.
The board I bought came with free one day delivery, a free T-shirt and a flyer for upcoming longboard events to get into the sport! Even a little handwritten message on my invoice just to say thanks. These guys are brilliant and I will definitely be shopping at Vandem again.
Great communication, and super fast delivery!!
Will definitely be shopping here again!
Adam and the team are so helpful, I am a beginner to longboard dancing and they really listened and helped me get the board that was just perfect for me! They are so supportive and helpful and laid back :-)
Visited with my ten year old daughter, who wanted to get a longboard or cruiser in addition to her trick board but wasn't really sure what would be best for her.
Adam was pretty much the closest thing to customer-service perfection that we could have hoped for. We needed lots of advice and he must have spent a good hour with us letting her try boards, answering all of her questions and generally making sure she walked away with the right board. He then helped her to change the bushings herself in shop before we left so she knew what to do in future and how to take everything apart and put it back together properly. There was no hard sell at all, and the whole experience was nothing short of a pleasure.
My daughter is very happy on her new drop-through longboard and is satisfied that she made the right choice, although she has a different board to what she thought she would need - great to have good advice and end up with the right board for her needs.
Thanks Adam - very satisfied customers :-)
A very personal customer service and high quality product.
I turned up unannounced at the shop, and Adam opened up specifically for me, built a board up for me to test, and helped guide me on what I could expect from their various models.
After a weekend of almost solid riding I am really feeling the benefits of the board I went for and delighted with my choice.
Great to see a small company flourishing through good service and a high quality product.
While searching for a longboard for my daughter I read a review about how helpful Vandem had been to a father in a similar situation. We spoke with Rich who very quickly worked out the best board for her and no pressure to buy. We did buy from Rich, the following day the longboard arrived and she is very happy with it. I was so impressed by Rich's helpfulness I've even bothered to write this review and pass on my great experience with Vandem.
Adam is the definition of perfect customer service. I was dithering about what board to get until we had a conversation. He was quickly on my wavelength & showed zen-master patience. Solid advice given in terms I could quickly grasp. A bit of luck let me also buy the other board that caused my dithering. Adam was so accommodating sorting the extra order and getting both boards to my hotel before I headed into France for a couple of weeks - with two brilliant boards in my bag!! The Lush boards he sells are solid quality and UK made (always support your local shaper). The Samba & Legend I bought are such different characters but coming from the same stable, are beautifully engineered & finished. In simple terms, you can't go wrong dealing with Van Dem. 🤘🏻🤘🏻
The team at Vandem were extremely helpful and knowledgeable. They helped me to choose the right board for my 10 year old, who wanted a board that would be most in line with snowboarding. The board is great. My son loves it and says his birthday was the best birthday ever!
Went there today after speaking with Adam via Email. Can't beat a one to one with someone in a shop. Lots of good advice. Didn't feel under any pressure to buy (still bought one though) Advised me on what I needed, not what they wanted to sell.
"Thanks for the advice - really helps with all of the noise out there on the web."
I’ve already left a few reviews on vandem’s site, but I thought it was time for another. So I just watched Brightpearl’s video where Rich was interviewed (if you’re reading this review, I strongly recommend you watch it), and it put into perspective what vandem does for the UK long boarding community. When you buy from vandem, you aren’t just buying a product, you are investing money into a community of people that all love to skate. Not only that, their delivery and customer service is spot on. They got me into skating, and now it’s my passion. Thank you Vandem!
Super helpful and full of knowledge! Got lots of great tips and advice. Amazing stock, literally found THE place to go for your longboarding needs.
I've never felt more happy to leave a review about a business. Adam and Rich are an outstanding example of customer service. Very happy and will be purchasing all my equipment from here from now on. Love the board guys!!!!!
I tend to worry a bit too much about things, so as I'm getting into longboarding I've been pestering Vandem with questions. They've always been very happy to help and explained things clearly to me through chatting and through they're awesome online guides! It's a business made with love and it shows.
Being older, I was a little apprehensive going to the shop but I needn't have worried as I was immediately made welcome. They're very friendly and knowledgeable and keen to offer advice. Their passion shows. Highly recommended
Excellent advice from Adam, as I have quite an unusual stance on the board (wide footing/big feet) we talked through various options and took measurements on my current board before deciding on a setup I was happy with. Delivered the next day this board gave me the confidence to dial in the setup quickly and head straight downhill.
Very pleased with the board and I'll be shopping with Vandem again in the future.
Brilliant griptape and event better service. I Accidentally ordered two of the same item, and a refund was processed without any hassle. The grip tape is the best I’ve ever used, and I will be re-ordering from Vandem when I wear it out. Highly recommend these guys. Enjoyed the doodle on the invoice too!
A great shopping experience. Adam spent all the time I needed on the phone discussing what my skating plans were and what board(s) would suit. My board arrived a couple of days later, well packaged and fully set up for me to get out and ride.
I'll be back for the next one!
As a complete novice to the longboard game, I really didn't have a clue on what to buy. This wasn't a problem for Adam, he quickly identified my needs and what I'd mainly be using it for, as well as offering multiple choices of longboards to meet every budget.
The service was excellent, but it was the personal touches which make this place stand out, it was a level of service akin to what I would expect for when I purchase items at much higher price points. The handwritten note was a nice touch too!
To summarise, if you have any longboarding needs, then there isn't really anywhere else you should bother looking. They are knowledgeable, smart individuals who run this business in an exemplary professional manner. A lot of businesses should take note.
In 1975 there were 2 significant events in my life... I made my first guitar and I also made my first skateboard. Skateboards practically didn’t exist in the UK back then. I grew up near US air bases, so getting hold of wheels and trucks from USAF kids wasn’t too hard... That first board I made was a labour of love in vertically laminated maple, poplar and walnut and I finally retired it when I bought a G&S pintail.
Fast forward to today and I am still making guitars, but for all my longboarding needs there is Vandem. For over 40 years, aside from playing guitar, this has been my sport, challenge, thrill and chill. Vandem are all about top quality advice and service
In a world where the masses still haven’t woken up to the appalling impact on our businesses of the uncaring tax-dodging retail behemoths, it is a joy to support kindred spirits with my custom. So many thanks to Adam and all the staff at Vandem.
Excellent, fast and efficient service
Lovely shop service. Lovely trucks. Best service I’ve found in any shop, ever. Also, love the F38 Sabre baseplate; really light, really strong and stable speeds. What more could you want?
I was so pleased with how Adam handled the order. Nice note on the invoice! Great shop, I’m not going anywhere else.
Most incredible customer service ever.
I called Adam because my young son (8) had decided he wanted a longboard. Adam actually SPOKE TO HIM PERSONALLY ON THE PHONE to find out what he wanted a longboard for. How many shops would actually take an 8 yr old seriously and talk to him?
Because he did, Adam realised that what my boy needed was not actually a longboard but a board he could learn tricks on. Even though he didn't stock what we needed, he advised us on what to get and then ordered it in. He also went out of his way to sort me out with what I think is probably a deeply cool deck that I'm too much of a noob to really appreciate.
He kept up constant email contact throughout the ordering process and then when we went to pick up the boards, he put one of them together in front of us so we could see how they fit together. To do all that and dissuade an 8 yr old from something he had his heart set on - well, any Dad can tell you that takes some doing.
One thing shone through: Adam loves skateboarding and was genuinely excited about getting us started on our new decks. Vandem isn't a normal high street business, Adam has his whole heart in it, and it shows.
My experience with Vandem has been very different from the norm. I got a call from Adam just to let me know the order was being processed and my expected delivery date. I also got emailed and phone calls at each stage or the order. Freakishly good service tbh. My order was a Loaded Dervish Sama deck (beautiful I must say) and was TRIPLE packaged and in perfect condition. All in all an excellent experience and an good example of how above and beyond service can win customer loyalty as it has done for me. Thanks very much Adam you certainly know how to run a business. Cheers for the t shirt and stickers too.
Shame the rest of the retail world can't be as chill. Nice generates nice :)
Mega-stoked on the Lush Grifter 3d, cheers Adam.
(Let's all keep rules out of skating, it really doesn't matter which part of the road your on, it's just you and the board, only that precise moment)
Ezee now ;)
These guys are so helpful. Adam goes above and beyond to make sure you know whats up with everything you order, giving you tonnes of advice and being generally sound as. Probably just support local and always order from these guys. Next time I'm in Brizzle I'll pop in for sure.
Phoned to sort out suitable board for my son who’s massively into his snowboarding. Have to say the service was amazing and there was no pressure to “oversell” to me even though I had no clue what I was looking at. To say my son is stoked would be an understatement, and he’s proudly shown of his new Samba to everyone and has made a few others, already into their Longboards, look with envious eyes. Would hugely recommend and maybe in a small whiles time I’ll be heading back to discuss something for my skiing daughter to enjoy and convert her to a board instead
Great to use, brilliant company to buy from x