Bristol Longboard Shop News
We pride ourselves on our customer service!
Check out our Google Business Page for more reviews and write your own
Ordered a board on Sunday through their website, got it on Tuesday. It was very carefully packaged and customer service was great.
- Pedro Blazquez, August 20, 2020
Product ordered: Landyachtz Rally Cat Metal
Great kit; most excellent advice; friendly, fast service. Best, most knowledgeable longboarding shop I’ve found.
- Matthew Jarvis, August 07, 2020
Amazing service received from Adam, I was having difficulty choosing the right cruiser and Adam gave me some solid honest advice. In the end I chose the Landyachtz dinghy and oh my what a fun board, it's so rad, even an old git like me can have a ton of fun on this thing it's amazing! When I need a replacement I'll definitely be using Vandem again, thanks guys!
- A Lopez, July 21, 2020
Very helpful advice to the dad of a kid new to longboarding, very prompt delivery of the item also. Will shop with you again.
- Paul Houston, June 12, 2020
Product ordered: Sabre Skate Bearing Lube - 30ml
Fantastic service & 24 hours delivery... Highly recommended! Good work guys!!
- Paul Weller, June 04, 2020
I don't normally do reviews unless I feel absolutely Satisfied, but these guys deserve it ! I went down once had a look around and a chat, then went back down to then place a order for some Caguama's and buy some other bits, cant help but feel satisfied with Adam's knowledge with his years of experience in skating to explain to a novice the skating world. With little knowledge I had he explained all the difference in wheels I could ever need !! Had a phone call to let me know when they were in and it is always good to have the option to have them delivered all in the price, but as of being local i just picked them up. Wheels are now fitted and cant wait to get out and ride them !! can not fault in the slightest will defiantly be back down to buy bits in the future. A+
- Matt Bryant, February 27, 2020
From the online chat to the actual purchase was a smooth transaction.
These peeps definitely rock ‘n’ roll
- Matt Rudd, December 09, 2019
Went in thinking I knew what I wanted (beginner who wanted to lead to film while riding) spoke to Adam (top lad!) who gave me some advice and helped me choose a board. Not only did I spend less than I was prepared to but had a great experience and can safely say I'll be back again soon!
- Jake Hitchman, November 15, 2019
Great guys will always be my first stop when after longboard bits from now on, the kind of helpful nice guys that are all to rare these days. Thanks to Adam for his help
- Matt Hood, October 29, 2019
Was choosing my first board, they were really, really helpful and friendly. Ended up with a perfect board, exactly what I was looking for. The delivery was super fast, was here the next day! Will definitely buy from them again and would highly recommend them.
- Georgie White, January 28, 2019
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain
Great shop ordered the Lush Legend x-flex pro complete and the guys at the store where amazing with my questions and very very friendly. The deck is truly a beaut to ride have to say the whole experience was amazing recommend this store to everyone.
- Dannie McKenzie, January 08, 2019
Ordered some gloves off Adam and the lads at Vandem and couldn't be happier with what a I got. Gonna be sliding through 2019 🤙 Sound guys
- Paul Neylon, January 08, 2019
Product ordered: Lush Longboards Freeride Gloves - Black
Great advice from the team at Vandem. I've ended up with the perfect Lush pintail for land boarding. Having so much fun on it as an addition to my normal SUP boarding. Great work guys. Looking forward to visiting when I next go to Bristol. Barry
- Barry Clark, October 15, 2018
Product ordered: Lush Longboards Mako Pintail
Amazing! Awesome service from start to finish, and even photos of my board all put together before being shipped! Thanks Guys.... :-)
- Paul O'Loughlin, September 20, 2018
Product ordered: Loaded Tarab
I’ve already left a few reviews on vandem’s site, but I thought it was time for another. So I just watched Brightpearl’s video where Rich was interviewed (if you’re reading this review, I strongly recommend you watch it), and it put into perspective what vandem does for the UK long boarding community. When you buy from vandem, you aren’t just buying a product, you are investing money into a community of people that all love to skate. Not only that, their delivery and customer service is spot on. They got me into skating, and now it’s my passion. Thank you Vandem!
- George China, April 16, 2018
A BIG THANK YOU to Adam who gave me the confidence to finally purchase my first longboard after months and months of thinking about it and being confused about which type to buy. He was so helpful that in fact I picked up two - one for my partner as well! Shipping to Europe was super quick - it arrived in just three working days - for which I'm also grateful to Adam for packing up and despatching my order so promptly.
Customer service at this store is truly fantastic and a gem. Thank you again!
- Yishyene C, September 27, 2017
So friendly and welcoming! The best customer service I've ever experienced. Amazing little shop. Would 100% recommend to anyone new or big in the longboarding game!
- Daisy-Rose Edwards, July 18, 2017
I emailed the shop and used the online chat to discuss which longboard to buy as a beginner. The service and advice given was exceptional and I really look forward to using the shop again the future!
- Rebecca Davies-Cooke, July 10, 2017
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain
It's rare nowadays to get such amazing customer service but Vandem knock it out of the park every time. The staff are extremely knowledgeable, passionate, friendly and always happy to help. I'd say its the best service I've had from a shop ever actually!
- Adam Boyes, April 07, 2017
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain
These guys are sick, I bought a board from them and got it within a working day but that is shadowed by the customer service they gave before and after purchase.
- S.G Lovett, March 02, 2017
Product ordered: Lush Longboards Freebyrd Lo-Pro Woodgrain
Excellent service, excellent price and the personnal note on the receipt was classy.
- og667, January 31, 2017
Fantastic service, advice and great for a natter. Bought trucks, wheels, bearings, grip and rails to complete my difficult to buy for wide pool board. Will definitely go again next time I am in town!
- Ships Down, December 23, 2016
Product ordered: Vandem 11'' Skateboard / Longboard Griptape
The best service, products, knowledge, prices and advice. Plus sofas and tea. All you want from any retail experience. But these guys go the extra mile with a personal tailored approach and extra freebies. Whether you are popping into the shop or ordering from thousands of miles away, these blokes will make sure you get the best every single time. From letting you know when your favourite wheels are back in stock to supporting UK events. These guys have been the core of the UK scene for decades and will look after you! Have shoppped here many times and look forward to continuing to do so for many years. :)
- Iwan Roberts, July 29, 2016