Bristol Longboard Shop News
We pride ourselves on our customer service!
Ordered a board on Sunday through their website, got it on Tuesday. It was very carefully packaged and customer service was great.
Great kit; most excellent advice; friendly, fast service. Best, most knowledgeable longboarding shop I’ve found.
Amazing service received from Adam, I was having difficulty choosing the right cruiser and Adam gave me some solid honest advice. In the end I chose the Landyachtz dinghy and oh my what a fun board, it's so rad, even an old git like me can have a ton of fun on this thing it's amazing! When I need a replacement I'll definitely be using Vandem again, thanks guys!
Very helpful advice to the dad of a kid new to longboarding, very prompt delivery of the item also. Will shop with you again.
Fantastic service & 24 hours delivery... Highly recommended! Good work guys!!
I don't normally do reviews unless I feel absolutely Satisfied, but these guys deserve it ! I went down once had a look around and a chat, then went back down to then place a order for some Caguama's and buy some other bits, cant help but feel satisfied with Adam's knowledge with his years of experience in skating to explain to a novice the skating world. With little knowledge I had he explained all the difference in wheels I could ever need !! Had a phone call to let me know when they were in and it is always good to have the option to have them delivered all in the price, but as of being local i just picked them up. Wheels are now fitted and cant wait to get out and ride them !! can not fault in the slightest will defiantly be back down to buy bits in the future. A+
From the online chat to the actual purchase was a smooth transaction.
These peeps definitely rock ‘n’ roll
Went in thinking I knew what I wanted (beginner who wanted to lead to film while riding) spoke to Adam (top lad!) who gave me some advice and helped me choose a board. Not only did I spend less than I was prepared to but had a great experience and can safely say I'll be back again soon!
Very good stuff!
Great guys will always be my first stop when after longboard bits from now on, the kind of helpful nice guys that are all to rare these days. Thanks to Adam for his help
Was choosing my first board, they were really, really helpful and friendly. Ended up with a perfect board, exactly what I was looking for. The delivery was super fast, was here the next day! Will definitely buy from them again and would highly recommend them.
Great shop ordered the Lush Legend x-flex pro complete and the guys at the store where amazing with my questions and very very friendly. The deck is truly a beaut to ride have to say the whole experience was amazing recommend this store to everyone.
Ordered some gloves off Adam and the lads at Vandem and couldn't be happier with what a I got. Gonna be sliding through 2019 🤙 Sound guys
Great advice from the team at Vandem. I've ended up with the perfect Lush pintail for land boarding. Having so much fun on it as an addition to my normal SUP boarding. Great work guys. Looking forward to visiting when I next go to Bristol. Barry
Amazing! Awesome service from start to finish, and even photos of my board all put together before being shipped! Thanks Guys.... :-)
I’ve already left a few reviews on vandem’s site, but I thought it was time for another. So I just watched Brightpearl’s video where Rich was interviewed (if you’re reading this review, I strongly recommend you watch it), and it put into perspective what vandem does for the UK long boarding community. When you buy from vandem, you aren’t just buying a product, you are investing money into a community of people that all love to skate. Not only that, their delivery and customer service is spot on. They got me into skating, and now it’s my passion. Thank you Vandem!
A BIG THANK YOU to Adam who gave me the confidence to finally purchase my first longboard after months and months of thinking about it and being confused about which type to buy. He was so helpful that in fact I picked up two - one for my partner as well! Shipping to Europe was super quick - it arrived in just three working days - for which I'm also grateful to Adam for packing up and despatching my order so promptly.
Customer service at this store is truly fantastic and a gem. Thank you again!
So friendly and welcoming! The best customer service I've ever experienced. Amazing little shop. Would 100% recommend to anyone new or big in the longboarding game!
I emailed the shop and used the online chat to discuss which longboard to buy as a beginner. The service and advice given was exceptional and I really look forward to using the shop again the future!
It's rare nowadays to get such amazing customer service but Vandem knock it out of the park every time. The staff are extremely knowledgeable, passionate, friendly and always happy to help. I'd say its the best service I've had from a shop ever actually!
These guys are sick, I bought a board from them and got it within a working day but that is shadowed by the customer service they gave before and after purchase.
Excellent service, excellent price and the personnal note on the receipt was classy.
Fantastic service, advice and great for a natter. Bought trucks, wheels, bearings, grip and rails to complete my difficult to buy for wide pool board. Will definitely go again next time I am in town!
The best service, products, knowledge, prices and advice. Plus sofas and tea. All you want from any retail experience. But these guys go the extra mile with a personal tailored approach and extra freebies. Whether you are popping into the shop or ordering from thousands of miles away, these blokes will make sure you get the best every single time. From letting you know when your favourite wheels are back in stock to supporting UK events. These guys have been the core of the UK scene for decades and will look after you! Have shoppped here many times and look forward to continuing to do so for many years. :)
Really great prices for products and shipping. Also, it's a business that you can tell is run by the passion of the owners. A pleasure.