We pride ourselves on our customer service!
Adam was extremely helpful and knowledgeable, and above all patient with me and my lack of correct terminology. I am new to skateboarding and he took me through everything I needed to know about maintaining my existing board and what I should look for in my new board. He was very empathetic and able to translate my needs to practical ideas and recommendations.
Many online and physical shops that sell skate stuff are run by people who don't know anything about skating - they don't care about the hobby or how you're enjoying it, they just see it as a sale. Vandem is a different story. Vandem is a company run by actual skaters who are passionate about the hobby and want you to enjoy it too. When I was new to the hobby I called up and spoke to a very helpful and knowledgeable gentleman who helped me find the right board for me down to every specific part. Whenever a friend of mine says they want to get into longboarding, Vandem is the first place I tell them to look. When they say they've seen some cool looking longboards on amazon, I slap them and Vandem is the first place I tell them to look.
Great service from the Vandem Team, thank you for holding stock of all the items I needed, the super fast delivery and great communications around the whole process. I will be back. Thanks Nick