We pride ourselves on our customer service!
LOVE my new Loaded Icarus board. Customer service from these guys was amazing. Great communication throughout and really easy to choose a board and purchase on their website. They even chuck in free stuff too ! Can’t recommend enough !
I purchased an Icarus complete premium, amazing customer service, with constant updates and delivery arrived in 2 days (Within UK) I am very pleased, also they are very friendly with a cute comment on my receipt ♥
As a complete novice to the longboard game, I really didn't have a clue on what to buy. This wasn't a problem for Adam, he quickly identified my needs and what I'd mainly be using it for, as well as offering multiple choices of longboards to meet every budget.
The service was excellent, but it was the personal touches which make this place stand out, it was a level of service akin to what I would expect for when I purchase items at much higher price points. The handwritten note was a nice touch too!
To summarise, if you have any longboarding needs, then there isn't really anywhere else you should bother looking. They are knowledgeable, smart individuals who run this business in an exemplary professional manner. A lot of businesses should take note.
As a complete beginner I've contaced the shop for some information about longboards.
Wasn't sure what kind of information I'd get but to my surprise both Adam and Rich were incredibly patient and helpful. They have helped me with every bit of information and truly helped me not just to choose which longboard but gave me the information that helped me choose the right board for me.
Couldn't be happier with the help and with my new board and can't describe how much I'd recommend this shop.