We pride ourselves on our customer service!
Went to Vandem in Bristol last Friday. Was such an awesome place just to go visit have a look around and talk with the guys there about longboards and cruisers. I was looking to either buy the LandYatchz Tugboat or the Dinghy Blunt. They gave me all the information I needed about the board and what’s best suited to me as I talked to them what I would be using it for. I ended up buying the Tugboat and I’m loving it! Big thanks to the guys at the shop they were super friendly, definitely will be coming again in the future!
Had an urge for some nostalgia, I sold my last board 10 years ago and want to get back into longboarding with my daughter and vandem delivered! Perfect customer service & excellent next day delivery service! Will be ordering again, stoked on my new set up!
Incredible service. Very helpful and insanely quick responses and delivery. Could not think of a single way they could improve. Highly recommend!
I made an enquiry about stock, got a near immediate reply and ended up preordering my Tugboat Bengal UV. Board came quick, looks great! Brilliant service from Vandem! I wish they would open a store up here on the North East coast!
I ordered a Landyachtz Tugboat UV Bengal cruiser and I genuinely can't remember the last time I received such good customer service. I originally wanted the board with a different graphic, which was unfortunately out of stock. (Not only in Vandem, but literally everywhere i looked) However, they emailed me soon after with alternative graphics and still came through with an equally awesome board. Delivery was super quick and was 2 days earlier than expected. Nice touch adding stickers and a note too.
big love from Wales x
I decided to reignite my love for riding during this lockdown period - the service, the advice and the overall vibes from the team were fantastic. The level service transcended beyond pre-sales into after-sales with further advice about setup.
A hugely positive experience and I will definitely be coming back. Loving my LY Tugboat.