We pride ourselves on our customer service!
Incredible service. Very helpful and insanely quick responses and delivery. Could not think of a single way they could improve. Highly recommend!
I made an enquiry about stock, got a near immediate reply and ended up preordering my Tugboat Bengal UV. Board came quick, looks great! Brilliant service from Vandem! I wish they would open a store up here on the North East coast!
I ordered a Landyachtz Tugboat UV Bengal cruiser and I genuinely can't remember the last time I received such good customer service. I originally wanted the board with a different graphic, which was unfortunately out of stock. (Not only in Vandem, but literally everywhere i looked) However, they emailed me soon after with alternative graphics and still came through with an equally awesome board. Delivery was super quick and was 2 days earlier than expected. Nice touch adding stickers and a note too.
big love from Wales x
I decided to reignite my love for riding during this lockdown period - the service, the advice and the overall vibes from the team were fantastic. The level service transcended beyond pre-sales into after-sales with further advice about setup.
A hugely positive experience and I will definitely be coming back. Loving my LY Tugboat.