We pride ourselves on our customer service!
Excellent customer service! Top notch gear! Glad I found such a great shop for my longboard and skateboard needs!
Just received my longboard from Vandem and its absolutely fantastic. It's my first ever board, I love it. They were super quick and friendly to respond to any messages I sent with questions through WhatsApp and sent out my order in record time. Will definitely continue to order things in the future from them - and highly recommend Vandem to everyone. Thank you very much for your help and advice and my beautiful new longboard!
Brilliantly helpful and great selection of quality boards and parts. Bought a Lush Freebyrd Lopro then upgraded the wheels. Adam guided me through the wheel choice and answered my many emails. The result was Orangatang Orange 80a Caguama 85mm wheels which gave me the great rolling experience I was looking for. Highly recommended shop. My online experience was superb. Delivery super quick and free stickers!
Freebyrd Lo-Pro: Turns beautifully, feels stable, concave in the deck is comfortable and holds feet nicely, the wheels are fast and able to roll well over relatively rough surfaces and looks great. Very fast and friendly service. Extremely happy with purchase, highly recommended.
Started skating two months ago. Adam was super helpful advising me on my first board and has helped me with a few issues since. I have made a number of board purchases since and the service is unbelievably good. 100% recommend. Legends.
Had no clue what Longboard to buy my daughter for Christmas, luckily enough I stumbled upon the Vandem website, which had a good write up on a beginners guide to Longboarding. So, I emailed the shop and asked a load of dumb novice questions, the patients and detailed response from Adam was second to none. I ordered the Lush Freebyrd Lo-pro, which I have to say looks absolutely MINT! Can't wait for my daughter to see it. To sum things up, you get what you pay for, this shop, from my experience has outstanding communication, super quick delivery, quality items, which are built around excellent customer service! Thank you guys, will post some pics up later.
I have been speaking to Adam since my first enquiry a few months back, my new longboard was despatched yesterday once Adam had managed to source all the components due to the mad world we are currently living in, I have to say this is one of the best customer experiences I have ever had, Adam has been superb from start to finish & I have no doubt that when my board arrives I am going to be stoked. Thank you so much Adam, you are a star. Anyone thinking of anything board related, check these guys out, it doesn't get better than this.
Recently moved to the seaside and felt it was time to invest. As a complete beginner I was directed towards the Lush Freebyrd. And OMG I love it, best thing I’ve bought in ages. After a day of going up and down the corridors in halls, and now cruising around outside I love it, who needs to walk right? Cannot thank Adam and everyone enough for all their help
Very patient, knowledgeable, and helpful service by phone email and post. Adam was able to answer my slightly inarticulate questions and help me upgrade to a lovely longboard suitable to my ever increasing age. Delivered safely within 16 hours on a Saturday, all for free and in plastic free packaging. Very impressive all-round experience. Thanks very much.
I bought a longboard online during COVID. They were super helpful on WhatsApp and answered all my questions. I’m pleased with the board, super good quality and easy to ride. Thank you.
Perfect shopping experience. Adam & Rich couldn't be more helpful and really know their stuff. I couldn't recommend them enough.
Five Stars from me :-)
Helpful, speedy postage, exceptionally knowledgeable - as a female first time longboarder in her 30s this was a completely different experience to the unfriendly reception I got nearly 10 years ago in a different skate shop and left feeling silly for even wanting to try. Thanks Vandem!
Customer service was excellent took delivery today and very happy with the product and service. The website and buying guides help a lot in choosing the right board. Thank you.
Couldn’t have been more helpful or more accommodating. I initially rang for advice which they gave without expectation of anything in return. After returning the board I initially bought to the supplier (not Vandem) I ultimately purchased a new board from them in the solid knowledge that I will get something they knew inside out and were selling because they skated it and loved it. The product I have ended up with is superior quality and I reckon it will last me years. I’m going to be a customer for life.
Exceptional website, service and quality board. Really looking forward to getting out on it!
Bought a Freebyrd Deck for my Husband for Christmas. He is in love with it! Responsive, carvy and great fun! Absolutley stunning design too. I've taken it for a spin myself and am wishing I bought myself one! As always with Adam a great service. Usually go into store but this one was bought online. Happy to help with my queries through Facebook and you can tell he is always passionate about making sure you get the right board for what you want to do. Can't recommend enough, this place gets us inspired to skate!
Fantastic service and advice from Adam. My boy loves his first longboard and will defo be back for the upgrades! Top banana
Extremely pleased with my Lush Longboard Freebyrd, everything was really easy and straight forward and was posted and delivered quick and on time.
Cheers guys 👍
Really efficient delivery and very friendly service, even on what was just a quick online order. The board handles nicely, it's been great for carving and practising sharper turns after learning the basics on a longer, stabler but more unwieldy board.
Detailed, personalized service from the start. Having never bought a board before I felt confident with the information I was provided with. The Lush Freebyrd is sick. Thanks again guys, shout out to Adam 👍
Faultless, expert and professional service.... I skated in my youth (now 33) fancied getting back into skating in some form which led me to long boards. Im a bit older and wiser but its a bit confusing with so many shapes &styles available. I contacted Vandem via whatsapp for a bit of guidance and the service was amazing, I followed it up with a phonecall & learnt so much and was advised on what setup would suit me. Upon receiving my board their advice was right, it's perfect. I had missed the delivery cut off that day but courier hadn't been so Adam got it sorted within minutes of me placing my order, it arrived next day. It was for my birthday, Adam added a little handwritten birthday message to my invoice which I thought was a great personal touch!
I would have absolutely no hesitation with recommending Vandem and will certainly be the only place I will ever buy any further gear from, they are so clearly knowledgeable and passionate about what they do! Top class
Had a call and chat with Adam this morning, absolutely brilliant guy! Very knowledgeable, understanding and has sorted me out with a brilliant setup! Customer service has been top from start to finish. Roll on my new setup arriving! Thanks again Vanden and Cheers Adam!
Really helpful and postage etc super fast and safe. Adam went beyond the norm to really make it a great buying experience. Will use again for sure, cheers!
Was choosing my first board, they were really, really helpful and friendly. Ended up with a perfect board, exactly what I was looking for. The delivery was super fast, was here the next day! Will definitely buy from them again and would highly recommend them.
Seriously love this shop and these guys are absolutely awesome peeps!!
They are always mega helpful polite and receptive to your needs.
Always answer questions and give sound advice on which kit or setup you need whilst absolutely not just trying to sell you stuff you don't really need, which seems to have become a major issue with massive skate and extreme sports brands.
Completely refreshing dealing with these guys and their level of knowledge on longboarding and I absolutely can not convey just how cool vandem are.
If I could I'd give Vandem 10/10.
Great communication, fast delivery, just awesome.
Vandem's guides really helped me to work out what I wanted and made me choose to spend my money with them. I've just bought my first longboard and will definitely be shopping with them again.
Amazing service and excellent products. The personalised touches are fantastic. Delivery super fast.
Visited with my ten year old daughter, who wanted to get a longboard or cruiser in addition to her trick board but wasn't really sure what would be best for her.
Adam was pretty much the closest thing to customer-service perfection that we could have hoped for. We needed lots of advice and he must have spent a good hour with us letting her try boards, answering all of her questions and generally making sure she walked away with the right board. He then helped her to change the bushings herself in shop before we left so she knew what to do in future and how to take everything apart and put it back together properly. There was no hard sell at all, and the whole experience was nothing short of a pleasure.
My daughter is very happy on her new drop-through longboard and is satisfied that she made the right choice, although she has a different board to what she thought she would need - great to have good advice and end up with the right board for her needs.
Thanks Adam - very satisfied customers :-)
I've bought a couple of longboards from Vandem. Superb service from a couple of genuine blokes who absolutely know their stuff when it comes to advising customers. Vandem - them the men!
After getting back into skateboarding at the tender age of 52 I set up a pool/bowl board but came to realise that i was never going to be as good as I used to be. So thought I would try longboarding and after a chat with Adam he put me in the right direction and onto my first board. Lush Freebyrd with Elite Setup. Absolutely love this setup. I will definitely be using Vandem for all my future purchases and you can't fault the Lush boards. Guys were great in the shop and no sales pressure. Just good advice from people that enjoy boarding. Thanks guys for everything. well stoked.
I emailed the shop and used the online chat to discuss which longboard to buy as a beginner. The service and advice given was exceptional and I really look forward to using the shop again the future!
The guidance I had during my online chat was great and relative to all my novice questions and requirements. It has been 38 years since I last rode a skateboard and things have changed a lot.
I purchase the Lush Freebyrd Woodgrain Elite complete and when it arrived , well packaged, it looked better than in the photos. I love the board, it feels real smooth and can't wait to reach the stage where I need to upgrade so I deal with Vandem again.
Cheers guys, thanks for adding more life to my days.
It's rare nowadays to get such amazing customer service but Vandem knock it out of the park every time. The staff are extremely knowledgeable, passionate, friendly and always happy to help. I'd say its the best service I've had from a shop ever actually!
Speedy service and even a little hand written note on the invoice, nice. oh, and a bundle of stickers. Keep it up guys!
These guys are sick, I bought a board from them and got it within a working day but that is shadowed by the customer service they gave before and after purchase.
Awesome place- Adam Helped me pick out my first board with loads of helpful advise along with a great deal and free stickers and a t-shirt thrown in! Would definitely recommend.
I bought a deck through these guys (dealing with Adam) - great service, fast shipping, good price. Recommended!
Great store, awesome customer service! Thank you Adam for kind conversation!
Great prices for high quality products. Highly recommend that store!